Medina Davis Email & Phone Number

Atlanta, GA, United States

• Managed a queue of delinquent accounts on Cisco Jabber, CTI, and CRM 80+ days past due, representing 25% of total accounts, to reduce outstanding balances, increasing resolutions and adherence rates by 30% and 95%
• Performed skip tracing activities using Accurint, Experian, TLO, and Innovis Web to locate customers with past-due accounts, resulting in a 90% success rate in locating customers
• Actively participated in coaching and development sessions to improve customer success skills, resulting in a 15% improvement in both individual and team performance.
• Successfully negotiated mutually beneficial payment arrangements with customers to reduce outstanding balances, resulting in a 20% increase in payment arrangements.

Atlanta, GA, United States

• Collected over $3 million from August 2022 to July 2023 by managing delinquent accounts and implementing effective collection strategies, resulting in a significant recovery of funds
• Utilized negotiation skills and strategies to maximize payments on high-value accounts, reducing delinquencies by 25% among the top 3% of accounts with the highest RPC (Right Party Contact)
• Identified and recommended an average of 2,500 eligible accounts per month for notice of default procedures, leading to a 10% reduction in accounts sent to default
• Collaborated with cross-functional teams to develop and implement revenue-driving strategies, resulting in increased sales and overall company growth
• Mentored new hires during the training process by providing side-by-side guidance on Microsoft Teams, accelerating their onboarding, and contributing to team performance

Marietta, GA

• Spearheaded the creation and execution of creative marketing campaigns in collaboration with the marketing department to drive revenue, resulting in $3.2M generated within the first year
• Analyzed and interpreted network data to identify trends and guide decisions on network upgrades, reducing network downtime and improving reliability by 30%
• Conducted regular network assessments and enforced optimization strategies to maintain performance and ensure uptime, leading to a 25% increase in network speed and reliability
• Collaborated with the sales team to identify customer needs and recommend tailored wireless solutions, resulting in a 25% increase in sales revenue by aligning with business objectives

Smyrna, GA

• Coordinated and managed the daily operations of the front office, resulting in a 25% reduction in patient wait time and an increase in patient satisfaction scores by 15%
• Improved patient satisfaction by implementing a patient feedback system and addressing issues promptly, resulting in a 20% increase in positive patient reviews
• Scheduled appointments for a high-volume practice and oversaw check-ins, resulting in a 30% reduction in appointment no-shows and an increase in patient retention rates by 10%
• Initiated new patient privacy procedures and ensured consistent patient confidentiality in alignment with HIPAA protocols, resulting in 100% compliance with HIPAA regulations during the tenure of employment

Salt Lake City, UT

• Analyzed sales data and customer feedback to identify areas for improvement in product offerings and sales processes, resulting in a 12% increase in customer satisfaction ratings and a 7% increase in overall sales.
• Managed and organized customer data, including interactions, processing of accounts, and document filing, resulting in a 30% decrease in average handling time for customer inquiries
• Developed and implemented a new customer outreach program, resulting in a 15% increase in customer engagement and a 10% increase in lead conversion rate
• Conducted product training sessions for new sales representatives, resulting in a 50% increase in sales team productivity and a 25% decrease in time to close deals

Atlanta, GA

• Responded to customer inquiries, complaints, and requests for information through various channels such as email, phone, and live chat, resulting in a 95% customer satisfaction rating
• Maintained knowledge of company products and services to provide accurate and efficient assistance to customers, resulting in a 25% increase in cross-selling and upselling opportunities
• Assisted customers with making payments or establishing payment plans to bring accounts current, resulting in a 20% increase in on-time payments and a 10% reduction in delinquent accounts
• Upheld quality control policies and procedures to increase customer satisfaction and ensure compliance with company standards, resulting in a 15% decrease in customer complaints and a 5% increase in customer retention