• Responsible for developing processes and strategies to identify and create new sales opportunities and implement growth opportunities within the client base. Responsible for building and maintaining business relationships, monitoring emerging markets and trends, and developing and implementing sales strategies. Also, responsible for managing the Business Development Unit budget. Among the top activities are:o Market Research and Analysis. Understanding the industry and market trends, identifying potential customers and their needs, and analyzing competitors and their strategies.o Products and Services Development. Identifying product or service enhancement opportunities and collaborating with product teams for improvements.o Lead Generation. Identifying and attracting potential clients or customers and utilizing various channels such as networking, social media, industry events, and marketing campaigns.o Strategic Partnerships and Alliances. Identifying potential partners for collaborations or joint ventures, and negotiating and establishing mutually beneficial partnerships.o Continuous Learning and Professional Development. Keeping the team updated with industry trends and best practices and expanding skills and knowledge relevant to business development.o Communications and Presentations. Articulating ideas effectively to clients, partners, and internal teams and creating compelling presentations and proposals.• Product Management: Driving digital transformation through product development involving the process of designing, creating, and bringing a new product to market, a project assistant tool (PAT) including technologies like MS Project, SharePoint, Power BI, and Power Apps. Involved in many activities like idea generation and conceptualization, feasibility analysis, product definition, market analysis, licensing model, and more.

• Led the development, implementation, and continuous improvement of project management methodologies, standards, procedures, tools, and business processes, from the PMO into LUMA departments to ensure project delivery has the appropriate strength, leadership acumen, and technical capabilities to meet business requirements.• Led the Process Improvement, Quality Management, Change Management, Technology Enablement, and Document Control teams to achieve effective and efficient programs/projects execution and attain departmental and corporate goals and objectives.• Monitor compliance with project management methodologies, standards, procedures, and tools; and monitor projects' health, employing performance reports and control measures enabled by using technologies like Oracle Aconex, MS Azure, Project Web Application, Project, SharePoint, and Power BI.• Accomplishments:o Development and implementation of more than ~95 artifacts (processes, procedures, forms, templates, management plans, schedules, guides, training) needed to effectively and efficiently implement project management processes and support the successful execution of programs and projects.o Developed and implemented the PMO Service Request Program, an intelligent case management system developed in MS SharePoint, to facilitate the identification, tracking, execution, and completion of all the services provided by the PMO.o Implemented Oracle Aconex, a document control system (DCS), providing mobile and web-based collaboration information and process management for over 250 capital programs and projects on a software-as-a-service (SaaS) platform.o Developed and implemented the Project Management Audit Program to monitor compliance with all internal/external standards and regulations and seek continuous improvement on all program/project management processes and practices.

• Founder and Deputy EPMO Manager of the Enterprise Project Management Office (EPMO). • Provided support to the EPMO Manager and staff on the development and standardization of project-related governance processes and facilitated the sharing of resources, methodologies, tools, and techniques.• Monitored compliance with project management standards, policies, procedures, and templates; and monitored projects' health, employing performance reports and control measures.• Designed, measured, tracked, and analyzed data to assess and improve customer/stakeholder satisfaction so that the EPMO meets customer service objectives.• Continuous improvement of the project management methodology and created adapted models that can be extended to further engagements and other private and public organizations.• Led the technology enablement team on several initiatives for the creation and improvement of the enterprise project management system, including technologies like MS Azure, Project Web Application, Project, SharePoint, and Power BI.• Coaching, mentoring, training, and recruiting.• Main projects: oversight on strategic DDI programs/projects of the Medicaid Program on the Puerto Rico Department of Health (PRDoH)o Medicaid Management Information Systems (MMIS) – also Risks, Action Items, Issues and Decisions (RAID) Committee Leader in charge of their identification, documentation (registers), analysis, impact, resolution strategies, and monitoring.o Eligibility and Enrollment (E&E)Business Processes and Strategy Advisor • Business analysis and needs assessments for the continuous improvement of business processes.• Developed business process guides (BPGs) for the Service Delivery area.• Marketing and sales strategies advisor for the Business Development area. Activities included but were not limited to potential market analysis, leads generation, proposal making, knowledge and pitch support, products and services development, and account management.

Due to extensive hands-on experience and technical knowledge, dedicated to help clients achieve their goals, drive strategy through execution, manage projects and portfolios, enhance operational effectiveness and efficiency, information management, maintain adequate controls, navigate regulatory compliance and leverage technology. • Portfolio/Program/Project Management (PfM, PgM, PM, Agile)• Organizational Project Management (OPM)• Project Management Office (PMO)• Business Analysis (BA)• Process Analysis & Improvement (Lean Six Sigma)• IT Audit• Legal Investigation (PR Law, Regulations, & Jurisprudence)• Main projects: Organizational Management Assessment, Claims Management Process Assessment, and Project Management Services at Century Adjusting, Inc.

• Founder and Senior Director of the Enterprise Project Management Office (EPMO). • Established teams and led their managers and directors to achieve effective Portfolio/Program/Project Management, Business Analysis, Quality Assurance and Process Analysis that contributed to the accomplishment of departmental and corporate goals and objectives. • Developed the first Guide to Project Management (GPM) in the organization. This guide was the main standard that provided the project management approach, processes, and guidelines to manage projects in the organization, especially on IT. • Created the first Project Management Community of Practice (PMCoP) in the organization. A community interested in the discussion of project management problems, trends, and practices to enhance member’s level of proficiency and competencies required to complete projects within the scope, cost, time, and quality to achieve client satisfaction.• Developed budgets, standards, methodologies, frameworks, project repositories, procedures, policies, and performance indicators and reports (dashboards, KPIs and scorecards). • Created short and long-term career development plans, procurement, recruitment, and performance reviews of resources. • Successful implementation of over eighty strategic/tactical (CAPEX) and operational (OPEX) projects/programs.

Project Management services to assure that all impacted information technology assets are ready for the transition from ICD-9 code sets to ICD-10 diagnosis and procedures codes as mandated by the U.S. Department of Health and Human Services (HHS) by October 1, 2014.

Project management for the supervision and control of the work required to successfully complete projects on the Operation Support & Compliance Assurance area from the Pharmacy department.

Instructor for the Project Management Professional (PMP) Certification preparation course. The PMP credential, from the Project Management Institute (PMI), is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP demonstrates that a professional has the experience, education and competency to lead and direct projects. This was a 40 hours course.

Project management for application modifications, data conversion and migration, and external interfaces modifications to upgrade PowerMHS R5.4.0, from DST Healthcare Solutions, to R7.1.5 in order to meet new HIPAA 5010 government regulation. Other regulatory projects managed were, ICD-10, and Encounters Data System. Among non-regulatory projects managed were, infrastructure, security, and content management projects.

Project ManagementProject management for the supervision and control of the work required to successfully complete projects on several customers through knowledge, skills, experience, and, Keane’s and Project Management Institute’s (PMI) project management methodologies. Experience with all activities involved in Project Portfolio Management, Program Management and Project Management Office development.Quality CenterDevelopment, implementation and enforcement of professional policies, methodologies, frameworks and other best practices and tools necessary for the professional development of our consultants and for the delivery of high quality products and services to our customers.Industry/Business AnalysisAnalysis of client’s business needs, integration of client’s business strategies, and recommendations of appropriate information technology solutions utilizing Keane’s methodologies. Analysis of corporate objectives, critical success factors, business functions and processes. Business Development/Sales SupportContributor to the branch’s business development and sales support efforts for a particular territory, industry or account. Alignment of business development activities with the branch’s business needs. Mentoring employeesMentor, coach or trainer to consultants by sharing business expertise. Contributor to knowledge management by documenting best practices and forwarding to knowledge management repositories. Project Management Instructor of Project+ (Certified Project Manager) designation approved and sponsored by the Computing Technology Industry Association (CompTIA). This certification was adopted by Metro IT Resources as a practical model of IT project management principles and best practices. The model has Project Management Institute’s strong influence in its foundation.

Professional services as Project Manager and Senior IT Consultant for Innovative Solutions, Inc. In charge of pre-sales and sales activities, IT solutions formulation, IT delivery & support (ITIL), project management (all PMI’s five group of processes), and information systems consultants’ supervision and administration.

Founder Partner and Vice-President of Altos Technologies, Corp. A company dedicated to offer IT consulting services, systems integration, knowledge management software and data capture & imaging hardware elements.• VAR of software products from Legato Systems (Content Management Family), ReadSoft, BakBone, Fujitsu, Canon, Inline Corp., ACT!, etc.• Document Factory (HIPAA Certified), a production line of capture, verification, indexing and storing of physical documents into digital format. Conception of the “start up” model and business plan. As the Vice President, responsible for the business incorporation, strategic planning, decision making, financial analysis & planning; marketing analysis & planning; sales presentations and negotiations; human resources recruiting, performance evaluation, motivation, training and scheduling; product support management; contract management; procurement, emerging markets (products/services) evaluation; etc. As the IT Services Director, responsible for the total administration of the IT Services Department. Among the main delivery and support activities were:• Implementing, maintaining IT frameworks for planning, delivering and supporting IT services to the customers (ITIL, COBIT/ISACA).• Continually ensure that IT solutions provided were meeting customers’ goals, needs, expectations and satisfaction.• Project management for the supervision and control of the work required to successfully completing projects on several customers through knowledge, skills, experience, and, Project Management Institute’s (PMI) project management methodologies. • Overall information systems resources supervision and administration.

Responsible for the management of project managers managing multiple projects in the client/server area. In charge of pre-sales activities, IT solutions formulation, project management, and information systems PMs and consultants’ supervision and administration. Among the common managerial activities were: project management and “project officer”; financial analysis & planning; marketing analysis & planning; human resources recruiting, performance evaluation, motivation, training and scheduling; product support management; sales presentations and negotiation; contract management; emerging markets (products/services) evaluation; etc.