Duda Santos Email & Phone Number

São Paulo, São Paulo, Brazil

São Paulo, Brasil

- I developed a Customer Engagement Incentive (CEI) framework that positioned Select among the top 10 global partners with the highest number of launched greenfield opportunities in Latin America;- I monitored partnership metrics, including Partner Revenue Realization (PRR) and ROI;- I led internal enablement efforts to boost AWS knowledge across all departments through project contributions;- I facilitated interactions with AWS to drive deals and create business opportunities;- I provided insights and developed strategies to optimize the use of AWS programs and incentives, thereby strengthening the partnership;- I created dashboards and managed data using spreadsheets for better oversight and analysis.- I analyzed sales, win rates, and pipeline to drive continuous improvement;- I contributed to achieving SaaS competency.

São Paulo, Brasil

- I developed a platform based on MS Excel to identify AWS incentives used by partners to help account managers to optimize theirs’ usage promoting education and adoption strategies;- Reduced the SLA of the Partner Onboarding email box from 14 to 2 days, implementing an automated response framework for initial questions about partnerships with AWS;- I developed newsletters aimed at the internal team of AWS partners, promoting synergy between Sales and Partnerships departments, aligning the availability of resources for partners, such as Onboarding Calls and Ask Questions times and the identification of ACE partners, resulting in more efficient collaboration.

São José Dos Campos, São Paulo, Brazil

- I consistently achieved all semester and quarterly sales targets in undergraduate and graduate courses, resulting in a total of over 1,000 enrollments in one year;- I supervised and supported the achievement of the goals of the local college, including guidance on operating procedures to ensure the successful registration of enrollment;- I conducted the resolution of conflicts between the local college and the headquarters, resulting in a notable improvement in the local college services, which rose to eighth place in a humanized customer service, among more than a thousand centers across the country;- I provided customer service and performed administrative tasks.CNPJ's name under: COMPASSO ASSESSORIA E SERVIÇOS LTDA

São Paulo E Região, Brasil

I provided assistance to the public and performed additional secretarial tasks.I managed the Human Resources Department, taking care of the receipt, dispatch, filing, and organization of documents.I prepared internal memos and communications.I monitored the incoming and outgoing protocol flow.

Graduação, Advertising

Curso De Extenção, Marketing Analítico

Técnico, Business Administration And Management, General