Mee Sem Chee Email & Phone Number

Singapore

Singapore

Responsible for project management and product delivery to clients. Handling more than two projects at concurrently to determine the objectives, allocate resources and monitor progress. Work together with development teams and make sure the requirements has met clients' needs and to have a proper documentation.

Singapore

Work under NHB agency and follow up closely with IT project managers to ensure service availability of the IT applications through the prvision of support/services.Resolving issues arises from applications deployment and ensure the application compatibility testing.Work closely with application vendor to ensure the application software patches is updated and documentation of monthly report.

Singapore

1. Coordinate Customer Support Team- Understand customers' need and provide solution. - Recognize good performance according customers' feedback.- Organize team around customer experience.2. Provide Professional Customer Support and Project Implementation- Handling calls and emails by solving clients enquiries or complaints.- Project implementation where executing installation, configuration, UAT, project go live.- SQL skills learned where perform troubleshooting in daily tasks.- Prepare functional specification document where customization incurred.- Carry out UAT and testing scenario cases in software development. 3. Review and Escalating Customers' inquires- Documentation in incident reports for cases encounter to close the cases.- Handling customers' complaint and provide a better solution. 4. Evaluate Team Members- Involve in mid and end year members' performance review.- Set necessary key performance indicator for members according their strengths. 5. Improve Support Process- Work out with training committee to prepare training needs to staff and assessment. - Overseeing team members project status and report to support manager. 6. Provide Training to New Hires- Involve in resume reviewing, prepare interview, process and on board briefing.

Kuala Lumpur, Malaysia

The key responsibilities that I hold for this position are as follow:- Managing account receivable and payable- Carry out monthly cash flow and the bank reconciliation to tally the closing account- Handle some of the supplier issue- Handle minor customer service in order to manage the bad debt from the account of company

Kuala Lumpur, Malaysia

I worked as a retail sales assistant as a part time job during my bachelor study in Malaysia. My key responsibilities were as follows:- Assisting customers to look for their goods and products- Stocking shelves with merchandise- Good communication with supervisor by reporting discrepancies and problem faced- Being responsible for processing cash and card payments- Handling the major customer service in the store regarding the goods and products

Master’S Degree, Global Brand Management

Have a depth and breath study in key areas of International brand management concepts, marketing models and tools as well as new ways.

Bachelor’S Degree, Chartered Institute Of Management Accounting, 3.2 Out Of 4.0

Activities and Societies: Treasurer Advisory of Sociology Society Assistant Class Representative Assistant president of Badminton.