Meegan S. Email & Phone Number

Australia

• Efficiently processed Individual, Employer, and Bulk Biller claims in Dynamics, ensuring accurate and timely completion.
• Proficient in creating accounts and contacts within the Dynamics system, contributing to streamlined operations.
• Responded to inbound calls, providing detailed information on rebates, claims processes, and assisting with password resets, enhancing customer satisfaction.
• Played a key role in training an inexperienced staff member, contributing to their professional development and ensuring team competence.
• Effectively handled email correspondence with Employers and Individuals, showcasing strong written communication skills.
• Utilised a range of Microsoft products to support diverse tasks, demonstrating adaptability and technical prowess.

• Evaluated compassionate and financial hardship claims, liaising with members and processing payments accurately.
• Managed processing and approval of payment and unit pricing reports, ensuring transactions aligned with guidelines.
• Assessed and processed invalidity claims, contributing to efficient claims management and financial support for members.
• Updated procedures and information on the SharePoint website for Link/GESB, enhancing accessibility and transparency.
• Successfully improved member forms, contributing to a more user-friendly and efficient documentation system.
• Provided training to inexperienced staff members in administration and assisted in training Call Centre staff, fostering a skilled and knowledgeable team.

• Efficiently managed patient appointments using Best Practice, ensuring a smooth and organised scheduling system.
• Processed payments using Taro, maintaining accuracy in financial transactions.
• Maintained cleanliness and tidiness in the practice and waiting area, contributing to a positive patient experience.
• Handled various administrative tasks, including scanning, emailing, and faxing documents, showcasing organisational and multitasking abilities.
• Took responsibility for the ordering of practice supplies, ensuring a well-equipped and functional medical environment.
• Effectively answered calls and made outbound calls to patients, demonstrating strong communication skills and professionalism.

• Marketed and sold software and marketing solutions to Allied Health Professionals and Specialists to reach revenue targets.
• Proactively worked with inbound warm leads and effectively converted them into sales, showcasing strong persuasive and communication skills.
• Conducted cold outbound sales, expanding the client base and contributing to business growth.
• Managed and maintained customer and practice records in CRM Salesforce, ensuring accurate and up-to-date information for effective relationship management.
• Built and nurtured client relationships, fostering long-term partnerships with healthcare professionals.
• Demonstrated a keen understanding of the healthcare industry, tailoring solutions to meet the specific needs and challenges of Allied Health Professionals and Specialists.

Perth, Australia

• Responded to incoming calls and managed the escalation line for complex inquiries, displaying a high level of problem-solving skills and customer service.
• Provided members with information regarding their superannuation fund, ensuring clarity and understanding.
• Diligently maintained and updated members' records, contributing to the accuracy and integrity of the database.
• Took an active role in training and mentoring inexperienced staff members, fostering a supportive and knowledgeable team.
• Conducted quality call checks and provided constructive feedback to staff members and leaders, contributing to continuous improvement and excellence in service delivery.

Perth, Australia

• Delivered friendly and professional customer service, ensuring a positive experience for clients.
• Successfully sold Private Health Insurance, Travel Insurance, and a suite of other Personal Insurances based on individual needs, demonstrating a consultative and tailored approach.
• Scheduled meetings with corporate clients and conducted product presentations, effectively communicating the available offerings and benefits.
• Demonstrated a deep understanding of insurance products, providing informed advice to clients and contributing to increased sales and customer satisfaction.

Perth, Australia

• Managed a portfolio of 140 clients, consistently surpassing key performance indicators (KPIs).
• Executed merchandising strategies and promotional activities for all products.
• Conducted comprehensive training sessions for staff on both new and existing product lines.
• Oversaw inventory management, including ordering and maintaining stock levels.
• Monitored product ranges, identifying opportunities to introduce new product lines.
• Implemented effective strategies to maximize sales and achieve company objectives.

Certificate Iii In Financial Services

Rg146 Compliant