Meaghan R. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, Bc

• Lead a team of 60+ technicians.• Implemented new training and kept team updated on new procedures, policies, and repairstrategies.• Responsible for the on-boarding of all new team members.• Addressed customer concerns in a timely manner - both in person, over the phone and via email.• Provided in the moment feedback to team members based on observation and customer input.• Managed Genius Bar schedule on a weekly basis and partnered with the team for feedback on… Show more • Lead a team of 60+ technicians.• Implemented new training and kept team updated on new procedures, policies, and repairstrategies.• Responsible for the on-boarding of all new team members.• Addressed customer concerns in a timely manner - both in person, over the phone and via email.• Provided in the moment feedback to team members based on observation and customer input.• Managed Genius Bar schedule on a weekly basis and partnered with the team for feedback on zoning.• Adjusted staff zoning in the moment to support the team and to meet the needs of the business.• Consistently worked to improve team results based on customer feedback and metrics.• Encouraged dialogue from the team through facilitation of Roundtable Discussions and meetings.• Collaborated with Lead Genius team throughout the market to ensure alignment and the sharing ofbest practices.• Recognized top performing team members, partnered one-on-one with those who had opportunitiesand needed support or additional mentorship.• Frequently leveraged to support the entire store and surrounding stores - running the sales floor,supporting Inventory and Business Teams. Show less

Ottawa And Vancouver

• Problem solving and addressing customer concerns• Documenting all customer interactions, both in person and over the phone• Repairing the relationship between the customer, their device, and the company• Empathizing and regaining customer trust• Troubleshooting and performing modular repairs on devices• Mentoring new employees

Cupertino, California

• Analyzing tests and data• Recognizing, reproducing and documenting bugs, results and patterns• Thinking creatively in order to improve upcoming software and foresee potential roadblocks• Collaboration with software developers and engineers

Ottawa, Ontario

• Co-ordinating and facilitating training for all employees• Analyzing and addressing the needs of the store’s learning environment• On-boarding all new employees• Establishing and overseeing Mentor program• Ensuring quality of all ongoing training• Collaborating with other trainers across the market

Ottawa, Ontario

• Pairing customers with the right products and services to meet their specific needs• Providing exceptional customer service on a daily basis• Delivering workshops on products and software to customers in group settings• Troubleshooting technical issues on mobile devices• Delivering one-on-one training on products and software

Vancouver, Bc

• Actively listening to and resolving customer concerns in a helpful and polite manner• Training new candidates on lead accounts• Performance tracking of each agent• Coaching and providing feedback• Delivering documented coaching conversations• Conducting interviews for potential employees

Online Web Development Bootcamp

Bachelor Of Arts (B.A.), Psychology

Intro To Web Development

Python Programming

Web Page, Digital/Multimedia And Information Resources Design

Web Development