Milan Sharma Email & Phone Number

Minchinbury, NSW, AU

Australia

• Maintained Data Integrity: Ensured 0% error rate in data management by using SQL for database querying and integrity checks, and Excel for data analysis and validation, contributing to reliable and accurate reporting.
• Data Visualization: Created and maintained charts and graphs using Tableau, leading to a 15% increase in productivity over 6 months by enhancing data interpretation and decision-making for stakeholders.
• Defect Management: Utilized Excel and bin checks to conduct thorough examinations and inspections of products for defects and damages. Implemented in-depth research on defect trends, which reduced customer order.
• Training and Support: Informed leadership team on interpreting data trends, fostering a data-driven decision-making culture within the organization.
• Collaboration: Worked closely with solution designers and architects to finalize system solutions, contributing to the development of effective and scalable systems.
• Data Mining and Problem-Solving: Employed data mining techniques to identify patterns and insights and leveraged problem-solving skills to address data-related issues, optimizing processes and supporting strategic.

Sydney, New South Wales, Australia

• Customer Relationship Management: Demonstrated strong ability to build and maintain positive customer relationships, managing interactions with over 100 customers daily and ensuring a welcoming environment.
• Communication: Effectively communicated with both customers and team members, managing up to 50 customer interactions per shift and achieving a 95% satisfaction rate.
• Problem-solving: Successfully resolved customer complaints, handling an average of 15 complaints per week and improving satisfaction through prompt and effective solutions.
• Team Collaboration: Collaborated with a team of 12 staff members to manage high-volume periods, ensuring seamless service and a collaborative work environment.
• Organizational Skills: Efficiently managed multiple tasks, including processing up to 200 orders per shift, maintaining inventory records, and addressing customer inquiries.
• Adaptability: Adapted to changing customer needs and peak times, maintaining high performance even with a 20% increase in customer volume.

Master Of Technology - Mtech, Enterprise System And Business Analytics

Bachelor Of Technology (Btech), Csit

The course includes Structural Programming, Object-oriented Programming, Data Structure and Algorithm, Advance Database, Advance Java.

Bachelor Of Science (B.Sc.), Computer Science And Information Techlonogy