Feb 2024 - Meeli Joined Evolvous Limites on 5th Feb 2024 and currently working as a Training Services Practice Lead Dec 2018 to Jan 2024 - Meeli Joined Tech Mahindra on December 6th, 2018 as U2 Process Trainer for Target Account.Sept 2010 to Dec 2018 - Meeli joined HP (Later HPE and then DXC Technology) in September 2010 as an L1 Technical Support Engineer for the Symantec Service Desk department. She was selected for the Trainer Aspirant Role from August 2014 to July 2015, she was involved in various training activities, learning, training, L1 support, and call monitoring.Jan 2017 to Dec 2018 - She worked as a Trainer/SME in Symantec Service Desk (Hyderabad Site). Her role consists of preparing training content and training new employees to accomplish job results by planning, conducting, and evaluating Soft Skill and Process training. (End-to-End Training)Monitoring calls, conducting Team huddles, mentoring, and floor support, and maintaining attendance records of two accounts (Symantec and Nokia)August 2015 to December 2016 - Meeli joined the Symantec Escalation Management Team and worked as Symantec Escalation Management Specialist from Meeli worked with the below company as a Technical Support Engineer before joining DXC• Worked with 24/7 customer BPO (Dec 2005 to March 2007)• Worked with America Online (March 2007 to April 2008 taken over by Aegis)• Worked with Aegis BPO (April 2008 to August 2010)Key Roles Performed• Symantec Escalation Management Specialist (August 2015 to December 2016)• Trainer/SME (11+ Months)• Transition Trainer (Tech Mahindra)• Knowledge Base AnalystIdentify opportunities to develop knowledge articles and content to support the Service Delivery Operationso Collaborate with stakeholders, negotiate content requirements, and help design materials to improve service delivery and increase customer satisfactiono Monitor and gather feedback on knowledge content utilization and effectiveness• Process and dispute Consultant (Tech Mahindra)Current Responsibilities • Liaise with managers to determine training needs and schedule training sessions• Design effective training programs • Conduct workshops; new hire training, individual training sessions, etc.• Prepare educational material (Training PPTs)• Support and mentor new employees• Keep attendance and other records• Conduct evaluations to identify areas of improvement• Monitor employee performance and response to training