Mo M. Email & Phone Number

Ottawa, Ontario, Canada

• Provides the organization assurance that our products and services consistently meet requirements by ensuring a state of control in our manufacturing and clinical services processes and overall compliance with.
• Educates staff allowing them to better understand why Good Manufacturing Practices as defined by CBS' Quality Management System, are necessary and how these principles apply to the activities CBS' undertakes.
• Assists the organization to monitor and continuously improve the quality of its products and services by collecting and analyzing data and facilitating root cause analysis, investigations and monitoring improvements.
• Performs work in accordance with the provisions of the Canadian Blood Services' Corporate Health and Safety Policies and Procedures.

Ottawa, Ontario, Canada

• Coordinate CAPA (corrective action, preventive action) system activities in a timely manner including effectiveness checks.
• Manage Customers’ complaints, NC, pNC, and CAPA initiation, investigation, resolution planning.
• Prepare and present quality metrics on a daily, weekly, and monthly basis.
• Support and lead Quality improvement initiatives and cross-functional quality projects.
• Complete DCO, DCP, and Validation processes and approvals.
• Ensure Quality System is maintained by updating and improving quality documents.

Ottawa, Ontario, Canada

• Using ACCURO EMR program
• Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments.
• Managing patient's appointments, according to the doctor's schedule
• Registration, filing and maintenance of medical records and documents
• Maintaining financial records and performing accounting tasks.
• Recording basic patient vitals/measurements and handling/preparing laboratory specimens

• Ensure the proper validation of all QC and production equipment.
• Participate in quality circles with company key persons to improve product quality.
• Develop an annual budget for the department and allocate the needed resources.
• Design job descriptions and prepare annual performance evaluations on all department personnel in a prompt manner.
• Perform a selection of departmental personnel and give orientation, training, and supervision, as well as dismissal when necessary.

• Achieve the daily production targets
• Solve all production problems.
• Ensure the proper documentation of all production conditions.
• Participate in supply chain meeting to assure the proper usage of raw material and inventory.
• Participate in engineering meeting to evaluate the efficiency of all production machines.
• Prepare annual performance evaluation for production supervisors.

Graduate Diploma, Risk Assessment For Public Health, A

Epidemiology and biostatistics

Graduate Diploma, Digital Health, A

Graduate Diploma, Regulatory Affairs

Bachelor Of Pharmacy - Bpharm

Master Of Science - Ms, Total Quality Management