Meena C E Email & Phone Number

3.1 years of experience in ITSM applications with ITIL best practices and developing and customizing the ServiceNow instances for clients, Experience in supporting and configuring the ServiceNow modules: Incident Management, Problem Management, Service Catalog, Change Management, CMDB, Reports and Discovery (ITSM & ITOM) Experience in Troubleshooting ServiceNow platform issues, performing root cause analysis, recommend corrective action, and perform resolution efforts. Worked on Discovery Credentials setup, Discovery schedules and troubleshooting MID Server setup and troubleshooting Created Discovery behaviors and MID Server clusters Experience in Java scripting, Glide scripting, HTML, CSS script on ServiceNow for customization and troubleshooting. Modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, Client and Server-Side Scripting, Workflow Development, Record Producer development, Catalog items in ServiceNow Created Data sources to import data into ServiceNow Support the creation of custom reports/dashboards Customized email templates as per the requirement Reported inconsistency of form fields and maintenance of CMDB CI's Involved in Scrum calls and Weekly sync up calls to discuss about development work.