Meena Chhetri Email & Phone Number

4 years experience as a Quality analyst, worked with domestic as well as international accounts.Listened to calls either recorded live or side-by-side while communicating feedback.Identified calls failing to meet predefined standards and identified the problem.Implemented agent training and coaching initiatives.Understood the priority of the organization and evaluated call behaviors for regulatory compliance cross-selling and adherence to policy.Sharing AHT NVA and inputs to improve AHT target as per Target .Conducting Refresher training for team to improve all KPIs.Attending Personal events of team members to maintain people connect .Handling escalation calls.Run analysis on contact evaluations and highlight trends.Use trends to identify training needs and developing action plans.Participate in calibration sessions with Quality/Operations.Encouraged good practices and discouraged bad ones.Self login to know real time challenges to provide better customer experience.

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  Himachal Pradesh Board Of School Education

  Accounting And Finance