Meena M. Email & Phone Number

Birmingham, England, United Kingdom

● Played a key role in the successful launch of the Birmingham office for Seetec Pluss, leveraging experience and expertise to transform the operations, contributing to the expansion and growth of the organisation.● Manage a caseload of referred customers, utilising effective strategies to address employment barriers.● Provide a positive customer experience, ensuring engagement with the program.● Conduct comprehensive assessments to understand customer circumstances and goals.● Develop tailored Action Plans for customer progression.● Supported job search and interview preparation for successful employment matching.● Provide digital technology training for accessing learning materials and job vacancies.● Utilise local labour market knowledge to source suitable job opportunities.● Establish relationships with key stakeholders to maximise job opportunities.● Actively participate in continuous improvement initiatives for service enhancement.● Advocated for and adhered to best practices.

Kidderminster, England, United Kingdom

● Manage a caseload of referred customers, utilising effective strategies to address employment barriers.● Provide a positive customer experience, ensuring engagement with the program.● Conduct comprehensive assessments to understand customer circumstances and goals.● Develop tailored Action Plans for customer progression.● Supported job search and interview preparation for successful employment matching.● Provide digital technology training for accessing learning materials and job vacancies.● Utilise local labour market knowledge to source suitable job opportunities.● Establish relationships with key stakeholders to maximise job opportunities.● Actively participate in continuous improvement initiatives for service enhancement.● Advocated for and adhered to best practices.

Kidderminster, England, United Kingdom

● Deliver a positive experience to new customers, ensuring they engage with the Employment Coach and the programme.● Support with initial appointments and customer assessments where needed to support progress on the scheme.● Provide a tailored support in all aspects of job-search and interview preparation Maintain accurate records within the operating system● Meet, and strive to exceed, personal performance targets (Key Performance Indicators) whilst ensuring quality and compliance measures are met.● Progressively manage a caseload of referred customers and deliver a positive experience to new customers.● Fully understand the local labour market to source suitable job opportunities● Identify the specific recruitment needs of employers and undertake tailored pre-screens and group assessments● Provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.

Kidderminster, England, United Kingdom

● Provided fast and friendly service to customers, assisting them in finding the perfect products.● Shared passion and knowledge about Next's amazing products to enhance customer experience.● Worked in various areas of the store, including sales floors, stockrooms, and processing deliveries.● Took initiative in personal development to grow skills and expertise.● Demonstrated excellent communication skills and a helpful attitude towards customers.● Maintained a friendly, calm, and efficient demeanor, even during busy periods.● Thrived in a varied and fast-paced work environment, embracing challenges.● Exhibited flexibility, supportiveness, and a willingness to go the extra mile for team success.● Achieved recognition as the top sales advisor for the store, consistently exceeding sales targets and delivering exceptional customer service.

During the Covid-19 pandemic, I made my health and wellbeing a priority while also contemplating a career change and focusing on personal growth and skill-building. I dedicated ample time to daily hikes, which not only improved my physical health but also provided mental clarity and space for reflection on my career aspirations. Additionally, I delved into mastering the art of Italian and Indian cooking to nourish my body with wholesome meals. To exercise my mind, I immersed myself in reading, exploring various genres and authors, while also considering how my interests could align with potential career paths. Furthermore, I committed to learning Italian and enhancing my proficiency in German to expand my language skills and increase my professional opportunities.

● Accounts Payable – Complete payment and control expenses by receiving payments, plus processing, verifying and reconciling invoices. Do the weekly supplier aged debt report.● Accounts Receivable – Performing day to day financial transactions, including verifying, posting and recording accounts receivable data. Preparing bills, receivable invoices and bank deposits.● Credit Control – Timely and effective collection of debts and customer payments by going through the customer aged debt report.● Bank reconciliation – Compare our records in Sage of those in our bank to see if there is any difference between the 2 sets of records.● Managing and controlling the company’s Finances, Banking and Accounts. Also assisting 3 Directors with the efficient running of the Business and Home Office

Ludlow, England, United Kingdom

● Timely and effective collection of all debts and customer payments.● Maintain contact with clients to build strong working relationships and ensure invoices are clear to enable swift payment.● Understand and articulate the terms of credit offered on an account and use and use these to enhance collection profile.● Contact customers when payment is overdue to arrange recovery of fee and negotiate repayment plans for approval where necessary.● Resolve queries both internally and externally relating to outstanding invoices.● Monitoring collections performance of assigned accounts and taking corrective steps where necessary.● Provide account information to internal departments.