Meenakshi K. Email and Phone Number

Specialist of multi -fund platforms responsible for superannuation administration and client services.• Responsible for work allocation to meet agreed service levels.• Develop and implement strategies to enhance team productivity, improve service delivery, identify opportunities for continuous improvement and ensure compliance with industry regulations.• Collaborate with cross-functional teams to streamline processes, resulting in increase in efficiency and to ensure correct procedures are followed by team.• Provide constructive feedback and provide training to team members to foster professional development.• Oversee the resolution of complex client inquiries and escalations, maintaining a high level of client satisfaction.• Managed the day-to-day operations of the superannuation department, ensuring accurate and timely processing of transactions.• Analysed and interpreted superannuation regulations, keeping the team informed and compliant with industry standards.• Conducted regular training sessions for team members to enhance their technical skills and understanding of superannuation products.• Collaborated with stakeholders to identify and implement process improvements, resulting in reduction in errors.• Undertake any additional tasks as may be required to help the team to ensure smooth progress of the team.