Meenal Kumar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Recruitment:Manage end-to-end recruitment cycle for Multinational clients (including Fortune 500 brands) on requirements ranging from entry-level to senior managerial level in the MENA region.- Head hunt quality candidates using relevant sourcing through recruiter network, online job postings, social media, employee referrals, and recruiter database with a successful placement rate of 60%.- Screen job applications and conduct initial interviews (phone and web) to shortlist qualified candidates.- Administer candidate interview schedules and provide consistent follow-ups throughout the hiring process including offer negotiations and placement.- Track recruitment activities and provide job/candidate status updates as required.Client Relations:- Identify new clients through networking opportunities.- Manage & retain relationships with existing clients.

Dubai, United Arab Emirates

Led a team of four staff to provide comprehensive administrative support to all departments based at Al Maktoum International Airport (approximately 650 staff in scope).Admin Responsibilities:- Oversaw general admin functions: leave, overtime, training, document renewals, transport, payroll queries, meetings, calendar, and assets/facilities management.- Coordinated with training team for nominations, logistics, system accesses, and adhoc training needs.- Prepared and documented process flows for admin and operational processes.- Maintained and presented weekly data for management presentations.- Managed the department's petty cash float.HR Responsibilities:- Shortlisted candidate CVs for departmental hiring.- Assisted in new joiners' onboarding formalities.- Conducted HR and admin briefings for new staff.- Coordinated disciplinary hearings and issued actions as required.

Dubai, United Arab Emirates

• Compliance audits, Coaching and Follow-ups:o Preparing audit schedules and conducting the audits in all operational areas of airside at airport.o Providing relevant coaching to staff based on findings and doing follow-up audits to ensure compliance is achieved.• Departmental Instructions/Specific Briefings and Presentations:o Compiling briefing materials/presentations to cover important operational information, airline or work procedure updates and safety information for conducting briefings to update staff.• Specific Trainings and Follow-ups:o Conducting trainings as operationally required and preparing documentations to maintain detailed training records.• Specific Projects:o Assisted in a Lean Six Sigma Green Belt project led by the Head of Department. The project outcome resulted in an annual financial saving of approximately AED 300,000 among other non-financial benefits.o Individually liaised (under the guidance of direct supervisor) with another department to adopt and implement their audit process (currently existing) in the department.

Dubai, United Arab Emirates

• Assisting the training officer with planning, coordinating and communicating the training schedules.• Conducting on job trainings and supporting with classroom trainings for new Passenger Services Agents.

Dubai, United Arab Emirates

A proactive behavioural based process that focuses on the following points: Reinforcing Safe practices and providing guidance feedback for At-risk practices at work. Collection of data from observations to establish trends aiding in recognition of barriers to safe practices and consecutively, minimizing/removal of these barriers to establish safe working practices and culture. Providing a working environment where any staff is able to approach any subordinate or senior with regards to following safe work practices or preventing employees from performing practices that may pose risk to themselves or others.Responsibilities: The Facilitator plays the key role in leading the safety process in the department.- To supervise the overall functioning of the process.- To delegate specific tasks to different safety team members to ensure good level of involvement from all.- To support safety members in conducting observations and capturing quality data in RINCON® (system used to manage safety related data).- To raise action items or/and investigate raised action items based on the observations conducted at workplace.- To coordinate the meetings of the safety team – time, place, and agenda.- To chair the safety meetings in absence of the Manager.- To ensure that the minutes of the meetings are taken, prepared, and distributed.- To prepare critical monthly reports tracking the trends and health of the safety process. - To prepare the training content related to safety and plan trainings for other employees in the department. - To conduct trainings related to the process for other employees.- To assist the manager in minimizing or eliminating barriers found at the workplace.- To maintain communication and address any issues related to the safety process with each safety team member.- To promote the safety process by talking positively and enthusiastically about it with co-workers.

Dubai, United Arab Emirates

* Consistently providing quality service to the customers at any designated area (Check-in, Gates, Crew Counter, or Transfer).- Acting according to the briefing received from the Airline Representative/Crew in regards to the required procedures for handling specific flights. - Assisting and supporting co-workers in specific Ramp activities; communicating crucial information from colleagues to crew and vice versa..- Preparing flight documents for outbound crew (departures).- Arranging transportation from land side to air side for departure crew.- Preparing flight documentation for the flights in the handover shift.- Implementing contingency procedures in the event of System outage.- Training junior colleagues on shift, aspiring to apply for Customer Services role.Training Attended:1. Fundamentals of Passenger Handling: A discussion based course which focused on dnata Airport operations and its functions. It identified the essentials of Customer and Baggage services at an airport.2. dnata Customer’s Check-in and Boarding Experience: An intensive course which covered all aspects of the job role in detail (Check-in & Boarding) as per required standard international aviation procedures.3. Dangerous Goods for Passenger Handling: Informed about the different types of dangerous goods, identifying items with hidden hazards carried for travel and their varying acceptance procedures.4. Cultural Awareness for Service Excellence: Outlined the importance of cultural awareness and showed the participants as to how best they could benefit with different cultures in different situations. It aimed at helping participants to build trust and respect with colleagues and external customers from different cultures and eventually enrich customer service experience.5. Immediate Response Training: It provided training to employees who volunteered to provide humanitarian support and assistance during an aircraft emergency or crisis situation.

Bachelor Of Arts (B.A.), Psychology, First Class

Activities and Societies: Communications Club (2009), and College Basketball Team (2007-2008)Specialized Short Courses: 1. Economics.

Media And Communications

Business/Commerce, General

C.B.S.E Board