• Spearheaded the recruitment process to identify and attract top-tier candidates for variouspositions within the organization. Utilized effective sourcing strategies, conducted interviews, andcoordinated with hiring managers to ensure the selection of qualified candidates.• Implemented and maintained a systematic document management system, ensuring properorganization, storage, and retrieval of crucial HR and personnel files. Ensured compliance withcompany policies and regulatory requirements.• Developed comprehensive and accurate job descriptions in collaboration with department heads,outlining key responsibilities, qualifications, and performance expectations for each role.• Managed the end-to-end process of contract administration, including preparation, review, andnegotiation of employment contracts and agreements. Ensured all contractual documents wereproperly executed and filed.• Conducted exit interviews with departing employees to gather valuable feedback on theiremployment experience and identify areas for improvement within the organization.• Oversaw the termination process, ensuring compliance with company policies and legalregulations. Facilitated exit procedures, including return of company property and processingfinal payments.• Managed the process of contract cancellations, adhering to contractual terms and conditions andensuring a smooth and transparent transition for all parties involved.

• Worked along with different groups each week to accomplish Abu Dhabi’s government project.• Interacted with employees over the phone, in person, and through emails to gauge customerservice.• Inspected Abu Dhabi government Entity’s environment to detect possible concerns and areas forimprovement.• Purchased random and specific items to assess product quality and customer service.• Arranged meetings with the team areas of improvements could be for higher customer servicequality.• Wrote a report regarding each visit, phone call, and a purchase, with detailed customer serviceexperience.

• Responded to incoming calls from clients to take their orders and answer their questions andinquiries.• Provided needed information and handled complaints regarding the government entity in AbuDhabi.• Managed enormous amounts of inbound and outbound calls in a timely manner.• Identified customers’ needs, clarified information, researched every issue and provided solutions.• Discussed with the team the best way to improve customer care quality purposes.

• Utilized "ORACLE" to organize employee vacations and ensure smooth workflow.• Organized and maintained records of employee excused absences to track yearly absences.• Participated in multiple interviews for the hiring process.• Maintained employee records, including attendance, absences, and early leaves, in accordancewith company policy.• Provided counseling on policies and procedures to foster a productive work environment.• Reviewed employment and working conditions to enhance employee productivity.• Recorded employee actions in their files for annual performance evaluations.

• Scheduled and attended employee’s training cycles for better skilled employees.• Organized and prepared airport’s documented files to improve each employee’s work environment.• Maintaining employee records and paperwork.• Provide counseling and support on policies and procedures.