Meera Natraj Email & Phone Number

Phoenix, Arizona Area

Valley Forge, Pennsylvania

As a Business Technology Administrator in the Production Support group, my responsibilitiesincluded:• Working on complex system issues using analytical, organizational and client relationship skills.• Providing in-depth analysis to resolve production and application issues.• Monitoring daytime and nightly system processing cycles. • Led and coordinated production related efforts when crisis occurred. Ensured that appropriate and effective corrective measures were taken to minimize impact to our clients. • Leading the implementation of defect resolutions, new services and/or enhancements to existing services that impacted different applications. • Working with business stakeholders to define the scope and requirement for projects. • Working with stakeholders on providing lead test plan and communication plan.• Leading conference calls and business meetings to resolve issues for impacted business areas.• Acting as a liaison between IT and various testing teams including Systems Acceptance Testing team,Technical Operations, and Systems Integration group.• Making appropriate and effective decisions to respond to critical issues and events to minimize impact on clients.• Coordinating with various stakeholders to plan, schedule, coordinate and manage business activities to mitigate issues.

Malvern, Pa

As a Project Administrator, I supported projects of various sizes and budgets.• Was involved with various facets of project management such as Requirements gathering, System and Client Acceptance testing and production elevation activities.• Worked with client teams to create use cases as part of test plan creation.• Experienced in both the Waterfall and Agile Project Management methodologies.• Managed issues using PVCS Tracker, Quality Center and the whole suite of Microsoft office products.• Coordinated business support for all IT elevations, planned and unplanned events, rescues etc.• Managed prioritization of projects based on changing business needs.• Led client acceptance testing using data driven processes to monitor the progress to ensure success. • Participated in client acceptance testing and manual submission of test cases. • Reviewed system test results and post evaluation results.• Ensured compliance with structures Project Delivery Process.

Malvern, Pa

Processed and monitored all financial and non financial transactions and ensure compliance to quality regulations and maintain effective relative relationships with clients. Coordinated with internal and external clients and provide assistance on phone and resolve all queries.Maintained knowledge on all technical information, resolved all issues in transactions and performed correction where required.Administered and collected all metrics on processes and identified data points to improve all processes. Performed quality check assessment on all processes of various associates.Ensured and maintained effective professional relationships with staff.

Bachelor Of Sciece, Bachelor Of Science

Itil Foundation Certification, It Project Management

Professional Scrum Master Certification