Michelle Batchelor Email & Phone Number

West Valley City, Ut, Us

Salt Lake City, Utah, United States

The programs and learning approaches I have created align with our business needs and are highly effective and in tune with our culture. I consult with others to support a variety of delivery readiness and governance activities, such as verifying delivery readiness, automating processes, making data-driven decisions, identifying and tracking outcomes and issues, creating a variety of communications documentation, managing large-scale projects, and facilitating events. My focus is on… Show more The programs and learning approaches I have created align with our business needs and are highly effective and in tune with our culture. I consult with others to support a variety of delivery readiness and governance activities, such as verifying delivery readiness, automating processes, making data-driven decisions, identifying and tracking outcomes and issues, creating a variety of communications documentation, managing large-scale projects, and facilitating events. My focus is on enabling our people to create the Verizon of the future by focusing on the following: Resource learning initiatives with internal and external training experts. Handle vendor and contractor relationships. Evaluate program efficiency and continuously improve our solutions. Lead the archive of learning programs and materials. Manage global, L&D projects to support the execution of a variety of learning solutions. Engage with L&D partners to disseminate and gather information. Create forms, reports, dashboards, and automated processes to collect data and outcomes Conduct training on systems and tools I created to ensure adoption and understanding Strong project management skills to ensure I meet deadlines and project completion. Show less

Salt Lake City, Utah

As a Senior Trainer, I partner with the business on a vast range of training deliverables that include: Products, Systems, Tools, Soft Skills, New Hire, Technology, Workforce Development, Continuing Education, and Functional Leadership Development.

Salt Lake City, Utah

Utah

Technical Advocate for Business and Government account's

Salt Lake City, Utah

As a rotational transition coach for our new hires coming in as tech advocates, my main purpose is to ensure I teach my team all the tools and resources needed to be success in helping our business customers while providing world class service. I trained new hires hired as BGCO Technical Advocates, conduct trainings during offline time that will help them while assisting our customers during online time. Assist with escalations and provide real time support while the advocates are on the… Show more As a rotational transition coach for our new hires coming in as tech advocates, my main purpose is to ensure I teach my team all the tools and resources needed to be success in helping our business customers while providing world class service. I trained new hires hired as BGCO Technical Advocates, conduct trainings during offline time that will help them while assisting our customers during online time. Assist with escalations and provide real time support while the advocates are on the calls. Assisted with time management and other supervisor duties to ensure our team is meeting their goals in turn ensuring our center is meeting their goals. Completed coaching's daily to provide best practices and celebrate the advocates excellence shown on the floor. Show less

Scottsdale, Arizona

In house Service & Repair for wireless products• Inventory management• Supervise the tech department and my team• Daily observations on employee strengths and weaknesses• Weekly reporting for success and barriers in the tech department• Customer callbacks• Customers escalation's• Help complete SSA Audits to ensure store compliance• Product sales/ cross sales• Help with interviews and train new hires

Pauma Valley, California

Patrols casino gaming floor, hallways, exterior of the casino and parking areas to ensure safety of all resources, facilities, customers and employees• Provides emergency medical assistance and first aid to patrons and employees• Ensures compliance with casino policies, state and local laws• Assist as needed in the investigation of guests concerns and criminal activity• Ability to complete detailed reports using a computer• Coordinates investigations or emergency activities… Show more Patrols casino gaming floor, hallways, exterior of the casino and parking areas to ensure safety of all resources, facilities, customers and employees• Provides emergency medical assistance and first aid to patrons and employees• Ensures compliance with casino policies, state and local laws• Assist as needed in the investigation of guests concerns and criminal activity• Ability to complete detailed reports using a computer• Coordinates investigations or emergency activities with local law enforcement, tribal police and other emergency service providers. Show less

Temecula, California

In house Service & Repair for wireless products• Diagnose mechanical, hardware, software & system failure• Determine most cost effective repair/resolution to minimize downtime• Prepare reports for analysis of product failure trends & service ability issues• Research through internet daily• Online training and Certifications• Soldering

Temecula, California

Research through internet daily• Answer phones• Perform great customer service• Account maintenance/ problem solving• Prepare deposits• Product sales/ cross sell

Business Management

Emt Certificate, Emergency Medical Technology/Technician (Emt Paramedic)