Michelle Batchelor

Michelle Batchelor Email and Phone Number

Cslt-Reporting and Data Analysis @ Verizon Business
West Valley City, UT, US
Michelle Batchelor's Location
West Valley City, Utah, United States, United States
Michelle Batchelor's Contact Details

Michelle Batchelor work email

Michelle Batchelor personal email

n/a
About Michelle Batchelor

A highly analytical and results-oriented Learning & Delivery Consultant, Michelle Batchelor is passionate about empowering others to succeed. Her career at Verizon spans diverse roles including Retail Solutions Specialist, Retail Solutions Manager, BGCO Tech Advocate, BGCO Tech Advocate Supervisor, BGCO Tech Expert Supervisor, and Sr. Trainer, providing a robust foundation for her current position as a Data/Program Analyst.Driven to streamline processes and optimize outcomes, Michelle collaborates with stakeholders on a wide array of projects. These include product development, systems implementation, tool enhancement, soft skills training, workforce development initiatives (new hire, continuing education), reporting automation, trend analysis, ROI maximization, functional leadership development, and data analytics. Her key strengths lie in creating impactful training documentation, building efficient processes, designing insightful dashboards, and automating data tracking and reporting mechanisms.A dedicated mentor, Michelle is passionate about career development and has successfully guided numerous individuals into coaching, supervisory, and training positions. Her commitment to fostering a positive and empowering work environment was recognized with a nomination for the 2017 BGCO Life Culture Award and Challenge Coin. Further demonstrating her dedication to women’s empowerment, Michelle was selected to participate in the 2017 Verizon Women’s Conference and the Women of Influence six-month program, culminating in attendance at the 2019 Women of Influence Conference.Beyond her professional pursuits, Michelle embraces an active lifestyle that includes camping, hiking, playing sports, and spending quality time with family, friends, and her dog. She is also an avid traveler who finds joy in exploring diverse cultures and immersing herself in the beauty of nature.

Michelle Batchelor's Current Company Details
Verizon Business

Verizon Business

View
Cslt-Reporting and Data Analysis
West Valley City, UT, US
Employees:
16517
Michelle Batchelor Work Experience Details
  • Verizon Business
    Cslt-Reporting And Data Analysis
    Verizon Business
    West Valley City, Ut, Us
  • Verizon
    Cslt- Training Delivery | Data & Program Analyst
    Verizon Oct 2021 - Present
    Salt Lake City, Utah, United States
    The programs and learning approaches I have created align with our business needs and are highly effective and in tune with our culture. I consult with others to support a variety of delivery readiness and governance activities, such as verifying delivery readiness, automating processes, making data-driven decisions, identifying and tracking outcomes and issues, creating a variety of communications documentation, managing large-scale projects, and facilitating events. My focus is on… Show more The programs and learning approaches I have created align with our business needs and are highly effective and in tune with our culture. I consult with others to support a variety of delivery readiness and governance activities, such as verifying delivery readiness, automating processes, making data-driven decisions, identifying and tracking outcomes and issues, creating a variety of communications documentation, managing large-scale projects, and facilitating events. My focus is on enabling our people to create the Verizon of the future by focusing on the following: Resource learning initiatives with internal and external training experts. Handle vendor and contractor relationships. Evaluate program efficiency and continuously improve our solutions. Lead the archive of learning programs and materials. Manage global, L&D projects to support the execution of a variety of learning solutions. Engage with L&D partners to disseminate and gather information. Create forms, reports, dashboards, and automated processes to collect data and outcomes Conduct training on systems and tools I created to ensure adoption and understanding Strong project management skills to ensure I meet deadlines and project completion. Show less
  • Verizon
    Sr. Trainer
    Verizon Sep 2019 - Oct 2021
    Salt Lake City, Utah
    As a Senior Trainer, I partner with the business on a vast range of training deliverables that include: Products, Systems, Tools, Soft Skills, New Hire, Technology, Workforce Development, Continuing Education, and Functional Leadership Development.
  • Verizon
    Bgco Wireless Enterprise Help Desk Supervisor
    Verizon Apr 2019 - Sep 2019
    Salt Lake City, Utah
  • Verizon
    Tech Advocate Supervisor - Bgco
    Verizon Jul 2017 - Apr 2019
  • Verizon
    Tech Customer Advocate - Bgco
    Verizon Jul 2016 - Jul 2017
    Utah
    Technical Advocate for Business and Government account's
  • Verizon
    Rotational New Hire Transition Coach For Tech
    Verizon Dec 2016 - Feb 2017
    Salt Lake City, Utah
    As a rotational transition coach for our new hires coming in as tech advocates, my main purpose is to ensure I teach my team all the tools and resources needed to be success in helping our business customers while providing world class service. I trained new hires hired as BGCO Technical Advocates, conduct trainings during offline time that will help them while assisting our customers during online time. Assist with escalations and provide real time support while the advocates are on the… Show more As a rotational transition coach for our new hires coming in as tech advocates, my main purpose is to ensure I teach my team all the tools and resources needed to be success in helping our business customers while providing world class service. I trained new hires hired as BGCO Technical Advocates, conduct trainings during offline time that will help them while assisting our customers during online time. Assist with escalations and provide real time support while the advocates are on the calls. Assisted with time management and other supervisor duties to ensure our team is meeting their goals in turn ensuring our center is meeting their goals. Completed coaching's daily to provide best practices and celebrate the advocates excellence shown on the floor. Show less
  • Verizon
    Solutions Manager
    Verizon Feb 2015 - Aug 2016
  • Verizon
    Solutions Specialist
    Verizon Aug 2014 - Feb 2015
  • Sprint
    Assistant Store Manager
    Sprint Dec 2013 - Jul 2014
  • Sprint
    Lead Technical Consultant
    Sprint May 2012 - Dec 2013
    Scottsdale, Arizona
    In house Service & Repair for wireless products• Inventory management• Supervise the tech department and my team• Daily observations on employee strengths and weaknesses• Weekly reporting for success and barriers in the tech department• Customer callbacks• Customers escalation's• Help complete SSA Audits to ensure store compliance• Product sales/ cross sales• Help with interviews and train new hires
  • Casino Pauma
    Security Emt Officer
    Casino Pauma Aug 2011 - May 2012
    Pauma Valley, California
    Patrols casino gaming floor, hallways, exterior of the casino and parking areas to ensure safety of all resources, facilities, customers and employees• Provides emergency medical assistance and first aid to patrons and employees• Ensures compliance with casino policies, state and local laws• Assist as needed in the investigation of guests concerns and criminal activity• Ability to complete detailed reports using a computer• Coordinates investigations or emergency activities… Show more Patrols casino gaming floor, hallways, exterior of the casino and parking areas to ensure safety of all resources, facilities, customers and employees• Provides emergency medical assistance and first aid to patrons and employees• Ensures compliance with casino policies, state and local laws• Assist as needed in the investigation of guests concerns and criminal activity• Ability to complete detailed reports using a computer• Coordinates investigations or emergency activities with local law enforcement, tribal police and other emergency service providers. Show less
  • Sprint
    Technical Consultant
    Sprint Oct 2006 - Sep 2009
    Temecula, California
    In house Service & Repair for wireless products• Diagnose mechanical, hardware, software & system failure• Determine most cost effective repair/resolution to minimize downtime• Prepare reports for analysis of product failure trends & service ability issues• Research through internet daily• Online training and Certifications• Soldering
  • Sprint
    Retail Consultant
    Sprint May 2005 - Oct 2006
    Temecula, California
    Research through internet daily• Answer phones• Perform great customer service• Account maintenance/ problem solving• Prepare deposits• Product sales/ cross sell

Michelle Batchelor Skills

Sales Management Customer Service Wireless Leadership Customer Experience Direct Sales Analysis Customer Retention Customer Satisfaction Sales Management Telecommunications Retail Sales Operations Team Leadership Inventory Management Team Building Problem Solving Account Management Sales Process Mobile Devices Solution Selling Training Managed Services Merchandising Wireless Technologies

Michelle Batchelor Education Details

  • Strayer University
    Business Management
  • Mt. San Jacinto Community College District
    Mt. San Jacinto Community College District
    Emergency Medical Technology/Technician (Emt Paramedic)

Frequently Asked Questions about Michelle Batchelor

What company does Michelle Batchelor work for?

Michelle Batchelor works for Verizon Business

What is Michelle Batchelor's role at the current company?

Michelle Batchelor's current role is Cslt-Reporting and Data Analysis.

What is Michelle Batchelor's email address?

Michelle Batchelor's email address is mb****@****ark.com

What schools did Michelle Batchelor attend?

Michelle Batchelor attended Strayer University, Mt. San Jacinto Community College District.

What skills is Michelle Batchelor known for?

Michelle Batchelor has skills like Sales, Management, Customer Service, Wireless, Leadership, Customer Experience, Direct Sales, Analysis, Customer Retention, Customer Satisfaction, Sales Management, Telecommunications.

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