Alex Mac Email & Phone Number

San Jose, CA, US

• Added Jest framework to previously untested codebase
• Led development of Zoom on Google Meet integration
• Facilitated engineering conversations and commitments on Zoom on Tesla integration
• Improved user experience and customer experience on Zoom on Microsoft Teams Rooms integration
• Tighten feedback loop and resolution time on support issues from by 3 months

San Jose, CA, US

• Increased Zoom's monthly recurring revenue by $5,000 through upsells through dedication to customer satisfaction.
• Deployed Zoom's PWA to the Google Play Store in 2 months, servicing more than 100,000 schools in 25 countries, throughout the pandemic. 1.7M total downloads
• Drive the solution for high priority urgent issues that had been open for over a year.
• Mentored and onboarded 3 engineers.
• Took ownership on ensuring tribal knowledge is accessible, and documentation is up to date and accurate.

Salt Lake City, UT, US

• Developed the “add to basket” feature on product list pages used by 460k+ users daily, which resulted in a $3M increase in annual revenue
• Refactored existing PHP to adhere to PSR-12 standards in order to improve the uniformity and ease of maintenance of codebases across the engineering organization
• Led the development of the site experience to increase transaction fee transparency, which increased the annual revenue by $1M
• Contributed to technical discussions and encouraged best practices by offering feedback on 10+ code reviews weekly
• Refactored components to reduce duplicated logic and increase code readability and ease of debugging
• Drove website changes and feature parity for improving fee transparency to customer on heavy bulky items, resulting in ~$56k increased revenue daily

Salt Lake City, UT, US

• Delivered a full website re-design in 3 months in collaboration with engineers, designers, and product managers
• Led the design and development of standardized size charts that increased daily size chart view rate by 39%
• Refactored 400+ lines of existing UI into React components and collaborated across platforms to develop shared logic for multiple applications in an effort to improve re-usability and consistency
• Eliminated accessibility issues on the website on the Product Page, Product List Page, Home page, and Account Page.

New York, NY, US

South Yarra, Victoria, AU

• Introduced monthly Lunch and Learns that covered topics such as Docker, Virtual Boxes, and React basics
• Developed and delivered a full-stack promotional campaign website for a client in 1 week using AngularJS and PHP
• Designed and developed the UI for new campaign pages that seamlessly blended with the existing brand

Seattle, WA, US

• Developed a script to identify scholarship overpayments and saved the university $700K annually
• Restructured MySQL database to use relational tables in order to decrease storage needs

Joe - Mobile Coffee Ordering is a hybrid app for both iPhone and Android platforms. This app aims to bring the mobile coffee-ordering experience to independent coffee shops in order to allow them to offer their customers a better experience. I worked on controller logic, Front-end, Ionic, SASS, and git.

South Yarra, Victoria, AU

Create Angular code for clients to add additional features to existing code base to create scalable solutions on top of a php and apache backend. Also worked with the ExpressionEngine CMS

New York, NY, US

Completed multiple projects using a variety of technologies including, but not limited to: HTML, CSS, JavaScript, Node.js, Express, SQL and PostgresQL, Bootstrap, and Ruby on Rails. Emphasized test-driven development, MVC, wire-framing, OOP, and mobile and responsive design.

In the course of a day, fielded an average of 300 calls related to scheduling of orders and progress report of orders from new and existing customers. About half of the calls regarded high priority and highly time-sensitive items. Also, I participated in training employees on customer service and taught new employees how to work with a DOS database system.

Seattle, WA, US

Self managed a group of students and facilitated in their learning. I was also held responsible for setting up the classing and closing the office, filing papers, recording data in the form of attendance, generated MS Excel spreadsheets, maintained positive public relations, and actively supported many higher level staff.

Managed database by memorizing and utilizing coded sequences, sort through inventory, cleaned and locked up, practiced high quality customer service daily, assisted in sales, serviced computers and machines, assisted co-workers with every opportunity, constantly punctual, cash handling experience

Full Stack Web Development

Bachelor’S Degree, Biology, General