Working as a U1 Customer support associate to assist customers with the queries related to Jio services.• Managing incoming calls and customer service inquiries• Identifying and assessing customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Use telephones to reach out to customers and verify account information• Act as the company gatekeeper• Suggest solutions when a product malfunction• Attempt to persuade customer to reconsider cancellation• Compile reports on overall customer satisfaction