Kyle Jernigan Email & Phone Number

The Villages, Florida, United States

As a Media Specialist, I leverage my expertise in photography, videography, and digital media to create visually compelling content that enhances brand awareness and supports marketing objectives. My role involves capturing high-quality images and videos that effectively communicate the company’s mission, services, and values. I collaborate closely with the marketing team to develop visual strategies that resonate with our target demographic, ensuring all content aligns with brand guidelines and promotes a positive image of the organization.

Gainesville, Florida, United States

• Business Analyst focused on managing inventory of orthopedic surgical implants and instruments that Exactech manufactures and owns • Built reporting dashboards to gain insight into business operations metrics including warehouse efficiency, inventory levels, and customer ordering• Worked closely with third-party distributor owners and managers to prevent supply chain issues and assist with inventory needs• Gathered data and provided regular reports to sales managers• Subject matter expert for QAD system functions within customer operations

Jacksonville, Florida, United States

• Managed business operations within multiple ecommerce platforms including: Amazon, Walmart, eBay, and Shopify• Resolved all Account Health issues within Amazon Seller• Lead all shipping warehouse operations• Directed customer experience and communication• Ensured inventory logs were accurate

Pacifica, Ca, United States

• Managed the brand’s online store at travelersurfclub.com• Analyzed and acted on trends that impacted the success of online conversion rates, email subscribers, top landing pages, and social media promotions• Managed the brick-and-mortar store including staffing, merchandising, inventory and sales• Created social media content, product design and digital imagery for advertising purposes• Responsible for product purchasing and working with multiple vendors• Wrote copy, and monitored the success of e-blasts and Instagram posts• Organized online inventory• Responsible for product purchasing, and working with multiple vendors

San Francisco

Successfully achieved multiple project goals, including:• Increasing CSAT scores• Improving customer support efficiency• Launching national and international call centers• Creating customer support processes, internal knowledge bases, trainings and FAQs• Administering project management software

San Francisco

• Resolved escalated account security issues for enterprise and business users• Analyzed ongoing trends to prevent account security risks• Drafted new escalation paths and process maps to increase efficiency, and reduce unnecessary customer contact• Coordinated the implementation of decision tree software into an internal support knowledge base to improve agent response time

San Francisco

Wrote promotional content for social media, and product descriptions.

San Francsico, Ca

Provided an outward face of support to customers while resolving issues in real time.

San Francisco, Ca

Managed teams of support staff to tackle incoming customer service requests, and responded to escalated cases.

Jacksonville, Florida Area

• Designed and developed seasonal product catalogs• Photographed new products for display in catalogs, packaging and advertising• Created packaging art and labels

Ponte Vedra, Fl

• Trained and certified lifeguards in American Red Cross CPR, O2 administration, AED, and rescue techniques• Managed aquatics programs including swim lessons, classes, and swim meets• Coordinated staff scheduling• Lead monthly staff meetings and trainings

Jacksonville, Florida Area

• Opened dialogue with potential clients• Researched target audiences, and interpreted data into meaningful information• Composed articles, newsletters and press releases• Catalogued media references