As a Sales Development Representative, I am excited to be part of the dynamic team at Pitney Bowes, I am dedicated to driving sales growth and fostering valuable relationships with clients. My primary focus is on bringing new business onboard and building a robust sales pipeline. My key responsibilities include:- Client Outreach: Engaging with IT professionals to introduce Pitney Bowes’ SaaS solutions, including Smart Access Management, Pitney Track, and Smart Parcel Lockers.- Lead Generation: Identifying and qualifying new business opportunities, maintaining a strong pipeline of potential clients.- Consultation and Demos: Understanding client needs, scheduling, and leading demo calls to showcase our IT solutions.- Pipeline Management: Continuously building and nurturing a pipeline of qualified leads to ensure sustained sales growth.- Collaboration: Working with marketing and product teams to align strategies and share insights for continuous improvement.I leverage my strong communication skills and strategic mindset to identify new business opportunities and exceed targets. Committed to delivering exceptional customer experiences, I thrive in a fast-paced environment and am always eager to learn and adapt to new challenges, contributing to the success of the organization.# Let's connect! I'm open to exploring collaboration opportunities and discussing how we can achieve mutual success.

• Collaborate with clients to comprehend and document their business requirements.• Communicate and share the documented requirements with stakeholders in order to reach an agreement.• Interacting with customers to gather information and offer assistance in problem resolution.• Regularly report to the manager on the project's progress and, as needed, provide graphic statistics and visuals. (Creating Power Bi Dashboard, ETL Framework)• Assist the manager in investigating, analysing, and developing solutions to the client's business problem and meeting the requirements.• Evaluate inefficiencies and provide advice on best business practices, as well as system behaviour and functionality. (analyzing the flow of work using Smartsheet )• Maintain a trustworthy record of critical technical and business information.• Actively monitor project development and progress towards completion. (Daily Scrum meetings)• Develop precise system requirements for the modification of business processes using data and process modelling methodologies. (Mainly focused on Agile methodology.)# Automation ProjectMicrosoft Dynamics 365: Ticketing System Automation (Agile Methodology)In this project, my role was to develop, oversee, and test the automated procedure that generates a case for each ticket or case that Inseego ANZ's customer support team receives. Among my responsibilities were: - Automatic Case Creation process.- CRM Queue Management and Configuration.- Flow Testing: Integrating Microsoft Exchange Server with Dynamics 365 CRM.OUTCOME: This project helped Inseego’s Customer Support team:• To cease daily manual case creation and cut down on overall work by nearly 40%.• Manage Large Number of Requests through a Single Point of Contact.• Combine All of the Exchanges into a Single Thread.• Rising Agent Productivity and Effectiveness.• Better Communication with Clients.

○ Analysing business requirements○ Project optimisation and planning○ Proficiency using Dynamic 365 CRM, Tableau, Power BI, Python, SAP, Sage CRM, Power Apps and more○ Customer satisfaction is the key.

• Maintaining Work, Health and Safety, Australian Dangerous Goods Code (ADG) and load restrains.• Evaluate and report on the efficiency of warehouse operations and personnel performance. • • • Maintain inventory and storage space.• Attain superior customer satisfaction by ensuring that goods are received, identified, dispatched, and of high quality.• Prioritising any backlogs in transporting freight.• Maintaining item records, recording pertinent information, and using reports to project warehouse status are just a few of the responsibilities. • Other duties include ensuring the accuracy of shipments, communicating job expectations and coaching employees. • Allocating workload and staffing levels.• identifying areas for improvement and establishing new or modified work procedures and practices