Jason Bennett Email & Phone Number

Bellevue, Washington, Us

Spearhead CMS platform selection and migration projects to enhance web scalability and user experience, focusing on Drupal and Tridion integration.Lead A/B testing initiatives and utilize Google Analytics for content strategy, achieving significant improvements in user engagement and website performance.Design and optimize digital project workflows, substantially improving efficiency and stakeholder satisfaction through agile project management practices.Conduct comprehensive training sessions on CMS utilization, SEO optimization, and analytics tools, boosting team proficiency and project delivery quality.Ensure web content compliance with accessibility standards and legal guidelines, demonstrating a commitment to inclusive and ethical digital practices.

Minneapolis, Mn, Us

Transformed the HR knowledge base by migrating content to HTML and ServiceNow, enhancing user accessibility and comprehension. This initiative led to a noticeable increase in HR policy engagement and streamlined content management practices, showcasing my capacity to blend technical skills with meaningful business outcomes.Championed user-centric process improvement via best practices in the management of HR Knowledgebase, uniform production of online content, and interdepartmental collaboration. Simultaneously nurturing adoption and implementing best practice guidelines to increase team efficacy.

Raleigh, Nc, Us

Acted as a subject matter expert on digital production processes, providing guidance and support to internal and cross-functional teams, and third-party vendors to ensure adherence to best practices and project success.Enhanced and maintained Content Production responsibilities by implementing best practices for digital production, including content creation, CMS management, and QA processes, resulting in increased efficiency, productivity, and quality of deliverables. Led ad-hoc projects such as code clean-up and retired asset audits involving international third-party vendors, coordinating tasks, timelines, and deliverables to ensure successful project completion within budget and timeline constraints.Conducted comprehensive training sessions for new Producers and third-party vendors on the translation process, including best practices, tools, and quality standards, resulting in increased efficiency and accuracy in content localization upload resulting in turnaround time from 2 weeks to 5 business days.Responsible for documentation, troubleshooting, testing, and developing processes for end-to-end Drupal migration initiative from version 7-9.Strategize and recommend solutions for web performance improvement by performing A/B testing.Comply with branding, visual, style, and web accessibility guidelines, as well as applicable policies and legal requirements.

Raleigh, Nc, Us

Uploaded and managed translated web content in 8 languages across a 50k+ page domain, ensuring accurate translations and adherence to brand guidelines.Utilized content management systems (CMS) and translation management tools to efficiently upload, track, and manage multilingual content.Conducted thorough quality assurance (QA) checks to identify and resolve any issues with web content, resulting in a 99% error-free user experience.Proactively identified and resolved issues related to content localization, including language-specific formatting, character encoding, and layout, to ensure a seamless user experience across different languages and markets.Implemented best practices for website localization, including cultural adaptation, keyword optimization, and SEO considerations, resulting in increased user engagement and improved search rankings.Received recognition for exceptional attention to detail, linguistic proficiency, and commitment to delivering high-quality localized content.

New York, New York, Us

Effectively and efficiently communicates with end-users via email and live chat to diagnose and resolve complex platform and software issues Proactively identifies trending issues and creates test cases to reduce or eliminate negative user impact by debugging user code and submitting reports of findings to product and engineering teamsDemonstrates strong interpersonal skills while explaining technical processes to non-technical audiences in a concise and thorough mannerContinues to develop a deep encyclopedic knowledge of evolving Teachable platform to provide excellent support to customers while maintaining a feedback loop with the product teamIdentified key user challenges through detailed analysis and direct interaction, leading to strategic changes in the platform that improved customer satisfaction by 23%.Participates in cross-functional projects that include but aren’t limited to beta testing new features, customer care protocol updates, and editing customer-facing content

San Mateo (San Francisco Bay Area), Ca, Us

Leveraged programming languages such as XML, and HTML to seamlessly convert written K-12 curriculum to interactive, online resources using Agile Methodology; the project won 2018 SIIA CODiE ‘Best Educational App for a Mobile Device’ awardImplemented feedback loop from a complex global team of curriculum developers, engineers, and QA analysts via Jira.Assisted with image formatting, audio testing, content localization, and Q/A testing of mobile app and website using current web standards.Created guidelines, processes, and documentation to support project needs and requirements reducing turnaround time on projects by 2-3 weeks. Quickly learned WordPress CMS to upload completed projects daily.

Chapel Hill, Nc, Us

Siler City, North Carolina, Us

•Imparted disciplinary strategies tailored to the individual needs of students. •Promoted a hands-on approach involving an interdisciplinary team, increasing student success, on average, by 50% increase within a quarter. •Utilized an Agile framework to analyze trends and quickly adopt changes for flexible and comprehensive support of students.

•Created a course curriculum to line up with South Korean military protocols. •Developing and managing the class syllabus and ensuring that the syllabus meets department and college standards.•Planning and creating lectures, in-class discussions, and assignments.•Grading assigned papers, quizzes, and exams.•Reporting student learning outcomes, class reviews, and analyzing student data.•Advising students on how to be successful and achieve goals.•Staying updated on innovations and changes within their course field.