Providing strategic project management (PM) and leadership between IT “dev-ops” teams and OEMs to drive integration roadmaps for dealer service providers, dealerships, and OEM software platforms. This role is a key partner to oversee the design, testing, and implementation process of a cloud native DMS system.· Partnering with multiple OEMs and Vendor Partners to identify project scope, requirements, timelines, and other needs to quickly identify obstacles and pathway to successful implementation. · Delivering strategic guidance to the stakeholders (CIOs, CTOs, IT Engineers, etc.) on business use cases, integration requirements, and end-user experiences for Tekion’s Automotive Retail Cloud DMS product.· Successfully identified and presented multiple (large) new client prospects to the Business Development team; all referrals transitioned into new business projects, estimated at +$500,000.· Executing on the program implementation roadmap and creating project plans, identifying, and communicating various workstreams and interdependencies, and directing the work of numerous offshore “people” resources. · Overseeing project risks, budget, milestones, changes, scheduling, and relationships with dealership stakeholders; managing critical implementation signoffs and communication checkpoints throughout.

Served as a dealership and retail automotive business consultant for 12 Subaru dealerships in the Georgia and Alabama markets; advising on vehicle sales, marketing, customer satisfaction, technology and profitability. · Responsible for over $45M in monthly vehicle allocations across multiple dealerships, guiding executive leaders on strategies to increase retail sales and achieve wholesale objectives, CPO sales, and enhance internet operations.· Coordinated various marketing campaigns (video, print, and social media) to increase brand awareness, purchases, retaining/converting walk-in customers and promoting the “Subaru Love” promise.· Achieved the highest sales growth in the Atlanta Zone (15% YOY); simultaneously increased digital retailer program enrollment by 25%, grew consumer telematics sales and enrollments by 50%. · Analyzed and recommended improvements to the dealership new vehicle inventory, optimized revenue streams, enhance the guest experience and lead KPI achievement of sales objectives. · Conceptualized and led development of www.futuresubarutech.com, a website dedicated to increase the talent pipeline of trained Subaru technicians, connecting them to job opportunities across the USA.

Primary point of contact for aftersales programs in the ATL and ORL Zones – 83 retailers in total in the Southeastern U.S.Main Responsibilities:- Partnered with district managers to increase parts and accessory sales revenue +30% YOY. - Consulted with retailer management on processes to increase profitability through customer retention and marketing strategies. - Managed quarterly incentives and promotions budget for district managers and assigned retailers. - Collaborated with HQ and vendors on implementation of Express Service, Subaru Tire, Subaru Parts Online and other aftersales retailer programs. - Onboarded 25 Subaru retailers in the ATL Zone and Orlando Zone markets to Subaru Express Service.

Delivered support for fixed operations growth and performance for 12 Audi dealerships within the Metro Philadelphia area; provided guidance on topics including revenue, brand performance, marketing, customer retention, inventory, parts and accessory sales. Liaison between Audi OEM and dealership ensuring quality dealership performance.· Advocate for the customer and dealerships to build and protect the brand and its standards, ensuring that dealerships have the right service, equipment tools and capacity in place to service customers.· Monitored and provided guidance/coaching to after-sales personnel on vehicle repair, buyback prevention, goodwill decisions, cost controls, wholesale, retail, tire and accessory business (sales).· Managed the area goodwill budget expense of over $2M annually comprised of luxury automobiles · Envisioned and proposed facility expansion and full remodeling of 9 Audi dealerships and increased district stall count, adding 90 new stalls over a 3-year period. · Collaborated with HQ and vendors on implementation of Audi Tire, Collision Center, Audi Assist and Mystery Shop programs, making recommendations that ultimately improved customer satisfaction (#1 Customer Satisfaction Index) and enabled a 100% mystery shop program pass rate, two years in a row. · Achieved greatest YOY growth: 26.7% in Parts Sales, 35.9% in Tire Sales and 36.4 in Accessory Sales.

Oversaw the Lexus Southern area, comprised of 9 dealerships and managing a $90M monthly vehicle inventory. Responsible for guiding and influencing (re)investment in people, facilities, operations, and inventory with business leaders; strategically driving CPO and new vehicle sales, compliance, and marketing.· Analyzed and recommended improvements to the dealership new vehicle/CPO revenue streams, identifying ways to optimize sales, marketing tactics and profitability.· Trained dealership sales staff on numerous new product launches including training, development of talking points, generating social media buzz with “opinion leaders,” staging events, taking pre-orders, creating suspense, and getting in front of target audiences.· Developed a long-range relationship with ad agency to create effective Tier 2 and Tier 3 marketing plans, which ultimately benefited the area in brand/name recognition, promotional awareness, walk-in surges and increased sales volume. Overall sales volume increased by 15% from 2011 – 2013. · Continuously reviewing dealership operational performance and providing consultative follow-up to drive improvements; successfully led 7 market development projects (open points, remodels, service). · Established multiple projects within the Southern Area to rollout the Lexus Technology and Delivery Specialist programs, which reduced delivery times by 30%.Promoted from: District Service & Parts Manager

Serve as liaison between Lexus Southern Area Office and assigned dealerships in district.Main Responsibilities: - Responsible for dealership enrollment in manufacturer sponsored marketing, retention and customer satisfaction programs.- Consult with dealership about their fixed operations business and identify areas of opportunity, gain commitments with identifying strategies to facilitate proposed improvement.- Ensure dealerships were performing at Elite levels for CSI, Service and Parts operations. Ensure dealers are adhering to Warranty policies and perform warranty audits with dealers above guide. -Respond proactively to customer cases and work with end consumers to ensure positive resolutions in efforts to promote brand loyalty and customer retention. - Help dealership with sales of labor, parts, and accessories to achieve maximum profitability.

Feeder role into the District Service and Parts Management role at Lexus USA. - Manage Loaner vehicle fleet for all Lexus dealerships in the Southeast region.- Monitor and maintain proper inventory levels for over 3,900+ demo and loaner vehicles.- Work with local Lexus Financial Services offices to ensure proper billing and accounting of vehicles.- Ensure proper SOX compliance procedures are followed within distribution channels.- Managed entire fleet of company car vehicles (demos, event vehicles and training cars) from build date to final vehicle sale. - Coordinate proper delivery logistics between Port and Dealerships.

Liaison between Toyota Regional Office and up to 14 assigned dealerships in various districts. Main Responsibilities: -Responsible for dealership enrollment in manufacturer sponsored marketing programs.-Helped launch Scion product line within district and region.- Assisted in coordination of regional parts and service club meetings.- Facilitated dealership New Owner Events to promote service retention and customer satisfaction. - Exceeded Parts and Accessory sales objective by over $3 million dollars compared to 2004.- Assisted districts in attaining 100% of dealerships certified in technician training. - Surpassed regional and national customer satisfaction objectives. - Decreased Goodwill/Warranty expense a total of 10% (over $100,000) during tenure.- Districts outpaced regional performance in Customer Labor Sales increase by over 6% 2 years in a row.- Exceeded Parts and Accessory sales objective by over $2 million dollars during tenure.- Increased number of Service Excellence award winners from only 3 to 6 dealerships.- Increased number of Parts Excellence award winners from only 2 to 7 dealerships.- Districts recognized over 20% increase in retail and wholesale part sales and 19% increase in RO Mechanical part sales.

Feeder into the District Service and Parts Manager role at Toyota Motor Sales, USA. Main Responsibilities: - Coordinate and promote products through various merchandising events i.e.: Auto Shows, ALA Prius race.- Communicate merchandising objectives and new product placement opportunities to 72 regional dealers. - Monitor and maintain monthly incentives payments for dealer Sales Personnel and Sales Managers.- Manage incoming customer cases regarding service issues, accident inspections and arbitration requests.- Travel with District Managers and Field Technical Specialists to assist with resolution of field customer issues.

Rotational development program through various departments that prepares the Management Trainee for a field management role. Main Responsibilities: - Assist in implementing lifestyle-marketing programs such as Toyota Long Beach Grand Prix, Vehicle Launches, Golf –Tournaments, Gravity Games, etc.- Handle inbound customer calls to Customer Assistance Center regarding various Sales, Service and Product issues.- Process written correspondence – Customer letters and Sales/Service Surveys.- Address warranty or Special Service Campaign/ Service Bulletin concerns with customers.