Account Director - Relationship Management
CurrentRelationship management for key retail and brand accounts including Aldi Stores, Tommy Gun's Original Barbershop (Australia and Canada), Price Attack and Beiersdorf (Elastoplast). Main responsibilities are to manage, retain and develop each account by delivering exceptional work against client business objectives and needs. I developed three new accounts through clients moving to new businesses and wishing to retain our services. Key achievements:- Built outstanding relationships with clients which delivered strong financial performance for the business – exceeded targets over last two years delivering revenue in excess of $5m - Developed unique range of retail fixtures from concept to installation in three months for new concept store for main client – success has led to export of the concept to Canada - Turned a competitive threat from ex-SPOS employees into a 3-year supply agreement in two countries- Won large tenders in both 2016 and 2017 for global grocery client- Helped key client undertake a full brand rejuvenation mid 2018 and reposition them in the market- Converted client referral into an ongoing account with world famous cosmetics brand- Doubled revenue of healthcare client by delivering concept which key retail customer loved and rolled out to all stores