Certified CompTIA A+ IT Professional with extensive experience as a Service Desk Analyst and Information Technology Support Engineer. I excel in managing IT infrastructures, troubleshooting network issues, and delivering exceptional customer service. Proficient in Windows Active Directory, Windows and Linux systems, and ticketing systems like ServiceNow, I handle user account management and incident tracking with ease.My background in SDLC and Agile methodologies enhances my system management and documentation skills. With strong communication abilities, I connect effectively with both technical and non-technical users. A quick learner and adaptable problem solver, I am dedicated to continuous growth and contributing to team success through attention to detail and organization.