Passionate about exceeding customer expectations and achieving strong operational efficiency, I have more than two years of experience in customer service, operations management, and e-commerce. Currently, I am 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐓𝐞𝐚𝐦 𝐚𝐭 𝐎𝐬𝐭𝐚𝐝, where my primary focus is providing top-notch support for learners to ensure their satisfaction and engagement. My role goes beyond just support; I manage day-to-day operations, lead projects, oversee teacher relations, and drive community engagement via social media groups.Before my work at Ostad, I had been working as an executive within CM Work Solutions, an agency dealing with international clients. Here, I was into the management of e-commerce accounts belonging to clients in the USA. More specifically, my area of expertise was Amazon and Walmart drop shipping. Since it involved maximizing profitability on behalf of clients, the job called for great analytical skills, attention to minute detail, and a strategic approach toward the management of the e-commerce account.I have experience as a data entry operator at IIML, apart from freelancing for one-and-half years on the projects of image-to-text data entry and e-commerce management. These roles helped build precision and adaptability-qualities I bring to every project I undertake.I am always looking out for any opportunity that might bring an expansion in skill set and help take on more challenges in those roles where I can utilize my passion for customer experience, operations, and account management. Feel free to connect if you are interested in discussing how I can add value to your organization!