Meet Sutariya V. Email & Phone Number

London, Gb

Stratford, England, United Kingdom

In my role as Facilities Coordinator at Greystar’s Westfield project, I deliver exceptional service to over 1,000 residents in one of the UK's largest Build-to-Rent communities. My experience spans:Tenant Relations & Customer Success: I prioritize proactive communication and rapid response, ensuring resident satisfaction through efficient handling of inquiries and maintenance requests. My focus on customer success drives strong tenant relationships and high satisfaction.High-Volume Work Order Management: Managing over 1,000 work orders during peak periods, I excel in maintaining organization and prioritizing effectively under pressure, ensuring smooth operations and timely support for residents.Community Engagement & Positive Atmosphere: Dedicated to fostering a connected, community-focused environment, I lead resident engagement initiatives that contribute to a welcoming atmosphere, aligning with Greystar’s standards.Operational Efficiency & Team Collaboration: I streamline support processes and collaborate closely with teams and vendors to meet maintenance and security needs, showcasing leadership and operational skills essential for management roles.Continuous Improvement through Feedback: I use resident feedback and data to refine services, consistently improving the tenant experience and enhancing community engagement.

Guildford, England, United Kingdom

- Exceptional Customer Service: Deliver outstanding service, assisting customers in selecting the right products/services tailored to their needs.- Problem-Solving Expertise: Utilize strong problem-solving skills to address customer queries and troubleshoot issues effectively.-Technical Support: Provide technical assistance with systems and CRM, ensuring smooth operations for colleagues and customers alike.-Administrative Efficiency: Conduct contract reconciliations, cashing up, and stocktaking with precision to maintain operational excellence.-Exceed KPIs and Targets: Consistently surpass key performance indicators and individual targets, contributing to the success of the restaurant chain.-Training and Mentorship: Assist in training new team members, sharing expertise to cultivate a culture of excellence and continuous improvement.

India

● Took inbound calls, dealt with questions efficiently and effectively, and input data into ICT systems.● I improved the cash refund process, resulting in a notable 20% reduction in resolution time.● I achieved a 25% increase in product knowledge proficiency during my tenure.● Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities● Assisted in training new members of staff ● Cold-called customers to up-sell services, Prioritizing empathy and active listening, I implemented strategies that led to a 15% improvement in customer satisfaction scores. ● Worked to ensure all individual and team targets were met● Used tact and discretion to discuss customers’ estates to ascertain whether probate was required ● Developed several incentives for team members to achieve targets

International Business Management Msc., International Business/Trade/Commerce/Finance, Merit

Activities and Societies: Student Finance Society, International Student help ambassador.Graduated with International Business Management.

Bachelor Of Engineering - Be, Plastics And Polymer Engineering Technology/Technician, A

Activities and Societies: Plastics association of gujarat memberGraduated with Plastic Engineering Technology bachelors degree.