Serving as one of four arms for the design unit, I contribute to Miltton and our clients by growing customer loyalty and promoting service excellence. Employing a human-centric approach, service design tools, and design thinking methodologies, I strive to achieve organizational results that are aligned with the needs of customers, users, and stakeholders.

Coordinated and executed a series of events with a focus on inspiring and showcasing successful service design practices and projects. While embracing collaboration among fellow service designers and contributing to the advancement and improvement of the service design landscape in Finland.

Collaborated closely with leadership to define project scopes, introduced innovative workshop approaches, and guided interdisciplinary teams through an inclusive, human-centric design process. Ensured optimal impact for both our clients' businesses and their customers while leading organizations to reach their own objectives.

Leading teams and projects to generate iterative-in-nature value propositions for both service users and providers. By designing tailored, innovative solutions rooted in people's behaviors. Inspired by teams, clients customers & stakeholders to enhance the user experience and contribute positively & emotionally to Foolproof & our client's objectives.

I initiated and spearheaded a digital practice in the Finnish market, dedicated to educating students about sustainability and their vital role in shaping the future through immersive educational experiences & technology. While implementing the human-centric approach, I planned and facilitated a new style of online co-creation workshops aimed at guiding multinational firms in post-pandemic environments to better reach their objectives and recover from the pandemic.

Recipient of four honour awards for fostering creativity in diverse projects and industries. Introduced innovative systems across 5+ countries while contributing to the innovation lab and many governments. Created secure and accessible financial solutions for workers in rural areas, considering high illiteracy rates in India. With core experience in design for crisis, with a proven track of record in three evacuation and the Egyptian revolution. And you won't believe me when I tell you that some rats saved our lives as humans in Tanzania from a health pandemic.As a trailblazer, and while leading multifunctional teams I launched the first-of-its-kind worldwide communication strategy program for the U.S. Agency for International Development (USAID). I've facilitated numerous training sessions, including Training of Trainers (TOT), ASIST Introduction, and Payment Cycles, while also serving as a subject matter expert for paperless programs in USAID missions across Egypt, Malawi, Tanzania, and South Africa. Furthermore, I've coached and trained USAID employees globally on best practices for financial expenditures tools and management consultancy, and strategically planned and designed payment tools for missions in Yemen, Afghanistan, South Sudan, Iraq, Bangkok, and Lebanon.

Pioneered the innovative concept of Concession Maps for Egypt and the Mediterranean region, providing valuable insights. Successfully facilitated and organised the largest soccer tournament for the Oil & Gas sector, demonstrating exceptional event management skills. Drove significant revenue growth by effectively marketing the company's product, achieving a monthly profit of $50k. Additionally, orchestrated a highly successful marketing plan that resulted in a remarkable monthly increase of over 500% in online traffic.