Meetu Kaul Email & Phone Number

Key Responsibilities:Scheduling the requirements of the projects and effectively utilizing the resources to complete the projects in defined timeline.Monitoring resources allocation and handling escalations. Setting up of delivery structure to meet the defined SLA. Managing performance of projects to ensure Service Quality, Cost, Delivery and Quality norms. Successfully delivering the project deliverables within the agreed schedule and cost objectives. Involved in decision making for the platform and regular reviews with the Senior Executive Management teamDefine project management core processes and improvement opportunities. Develop and implement process improvements to field operations, including tool implementation. Follow account specific project change review process and submit project change requests. Managing risks and managing day-to-day performance to ensure meeting of service, cost, delivery and quality norms.Preparing the project management plan with team across country in the DTH, VSAT & Mobile projects. Major Attainments: Meticulously executed Roll out of new Repair Factories for Thomson; & Gilat (Vsat) on all India level within the defined SLA's.Essayed a stellar role in executing the projects and improving the bottom line by:Maintain minimum inventory levels at various hubs across the country supporting Customers under warranty and contracts. Successfully delivering the project deliverables within the agreed schedule and cost objectives.Prepare an annual Operational Plan and Budget of the fiscal year to improve operations and development.Executed multiply projects for bill value of 30 to 40 million annually.

New Delhi Area, India

New Delhi Area, India

DRC is a repair lab for customers like Dell, Philips, IBM, AOC, HCL etc. Product being repaired is LCD & Monitors. Key Responsibilities:Direct and manage the Technical Service Team and coordinate with Service Engineers for resolving technical issues.Handle planning, estimation, risk management, resource administration, task allocation, monitoring, follow-ups and team management. Facilitate Core Team meetings. Maintain master schedule and functional Manual Plan for each function. Lead the requirements gathering and gap analysis initiatives. Responsible for managing services centres across for providing after sales support to customer. To identify milestones, implement and follow through the programs to ensure the completion of all deliverables according to the schedule and within the project budget, meeting the quality requirements and ensure the profitability. Major Attainments: Excellent team building & troubleshooting skills displayed with proven abilities in planning and managing resources within scheduled time, cost & quality parameters.Successfully managed the whole process, and was a single point contact for reporting to both Management & Client.Facilitate Core Team meetings. Maintain master schedule and functional Manual Plan for each function. Lead the requirements gathering and gap analysis initiatives.

ICRC is refurbishes DeskJet, Office Jets on behalf of HPI. Handled clients like Flextronics and Servilink Global Services based in Singapore.Key Responsibilities:Sampling quality of final product to ensure that it matches with pre-determined quality norms set by customer. Undertaking measures for minimizing the rejections. Quality concepts such as TPM, 5S implementation for enhancing output levels.Overseeing entire quality and process operations accomplish of pre-set targets. Identifying bottlenecks and executing result-oriented measures for alleviating them within processes. Drawing control charts to determine whether quality limits have been reached. ISO Documentation Handled.Major Attainments: Initiated programs to improve HP support partner's technical skill sets.Ran program's to continuously improve & update the Technical skill sets & operational readiness of engineers at repairs and NTF labs that includes documentation of repair, quality, and testing process.Audit and review service centres on regular basis. ISO Audit and Certification of all repair and test centres.

ICR is repair lab wherein out of warranty products are being repaired.Key Responsibilities:Troubleshooting & handling repairs of Motherboards, DVD Drive & CD Drive.Handling Component level repairs of Motherboards.Planning and scheduling the maintenance of repair line.Major Attainments: Production planning and Inventory control. Ordering and procurement responsibility of components from OEM's.New repair line developed for testing new products, their characteristics, functionality, readiness for production, after sale support.

; New Delhi testing Plotters, Motherboards, and Scanners & Printers for HPI. The process was called NTF.

See Learning, Social Work, A+

Train The Trainer Leadership Skills

Certified in ‘Train the Trainer’ certification program from Dale Carnegie Training on Leadership Skills

Pgdm, Operations And Strategy

Be, Electronics & Telecommunication