H M Isuru Fonseka Email & Phone Number

Sri Lanka

Colombo, Western, Sri Lanka

Develop sales monitoring dashboards for assessing large amounts of data. (Google Sheets, MS excel)Preparing and developing PowerPoint presentations.Receives and directs calls in a courteous and efficient manner.Completes all incoming and outgoing mail requirements, including courier services.Coordinating stock control operations with warehouse staff, as well as the sales and finance departments.Analyzing supply chain data to ensure the uninterrupted availability of stock.Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS).Placing and receiving orders to replenish stocks as needed.Tracking and coordinating internal stock transfers, as well as resolving delays.Overseeing stock storage processes, including tagging, boxing, and packing.Maintaining a steady flow of stock from storage to where it is needed.Performing regular inventory audits and keeping stock purchasing within budget.Maintaining and updating daily stock moments, as well as purchases and pricing reports.

United Arab Emirates

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standardsCounseling any employees struggling in their rolesAnswering telephone calls and emails from customers and clients and directing them to relevant staffCreating an office budget and ensuring all employees follow itMonitoring office supplies and ordering new stationery, furniture, appliances and electronics as requiredInterviewing and training new office employees and organizing their employment paperworkOrganizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working orderReporting office progress to senior management and working with them to improve office operations and procedures

Colombo, Western, Sri Lanka

• Responsible to prepare sales reports and gap/trend analysis on a weekly, monthly, and quarterly basis in order to form a quantitative system to evaluate sales achievement and effectiveness.• Preparation of performance dashboards, reports, and other esteemed internal stakeholders for monitoring and reviewing the sales staff performance. (BP)• Identify product line trending in each respective territory and update sales manager on performance areas.• Collate information from respective territory managers / BD managers on a daily basis and update / maintain a centralized National Sales Funnel.• Update the Sales Managers on a summarized weekly funnel to conduct funnel meetings with respective line managers.• Utilize the present digitization tools with BI and Tableau analytics to strategize market potential and effective campaigns.• Work closely with the regional sales teams and identify the operational issues and informed relevant parties.• Assist in conducting special projects/activities and area promotion activities.• Update and maintain the credit utilization reports and coordinating with relevant parties• Coordinating credit settlement process with bp and invoices settlement.• DTV, LTE, GSM activations, and invoicing. (corporate connections)• Handling cx complaint and preparing the cx complaint analysis reports.

Colombo, Western, Sri Lanka

 Administrating and processing routine account activations. (Dialog TV, LTE, GSM) Preparing and maintaining performance indicators for sales and staff members, managing sales tracking tools, D2D voucher sales reports, activation reports, revenue reports (Daily, Weekly, Monthly) Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Deals with customer complaints and resolves the issue as necessary Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Preparing credit utilization and stock reconciliation reports  Applications verification and D-tracking  Coordinating with the Sales team and providing promotional materials, complementary items, etc. Arrange transportation and accommodation for sales staff who meet clients outside the office and for the branch visits.