Mark E Fallet Email & Phone Number

Austin, Texas, United States

Vancouver, British Columbia, Ca

Vancouver, British Columbia, Ca

Carrollton, Texas, Us

Melville, New York, Us

Leveraged top-notch analytical and communication abilities to accurately evaluate customer requirements and draft delivery specifications in clear, concise language to ensure projects are completed correctly.Played a key role in the entire project lifecycle by administering technical leadership, validating solution design, confirming team readiness, troubleshooting, and promptly escalating any unresolved issues to Engineering.Facilitated a deployment of 30K users within a multi-million dollar project and numerous full-suite migrations.Spearheaded the establishment of the first AWS cloud POC solution with Verint Software and produced end-to-end run books/deployment plans for the installation and migration of large enterprise deployments.

Melville, New York, Us

Installed the Verint Product Suite at customer sites and performed upgrades, troubleshooting, and maintenanceExpedited the project delivery process by recommending improved methods and techniques to project teamsSelected as one of the top four systems engineers in the Americas to administer the implementation of the Verint V11 release in 2011; also provided effective training to other system engineers on the V11 systemHoned exceptional leadership skills while directing a team of six system engineers on the installation of a global enterprise WFO deployment for Verint V11, which was the largest deployment in the company’s historyOptimized the troubleshooting and deployment capabilities of engineers in South America with onsite training

Managed a ten-member team of engineers across multiple platforms, including Witness, Verint Ultra, and Avaya Aura.Improved overall quality and productivity by designing and establishing a quarterly performance review processAchieved countless accolades and extensive recognition from customers due to superior project oversight

Hanover, Md, Us

Contributed to a national upgrade of hardware and software for a key company stakeholder.Investigated, identified, and resolve network, server, and client-side technical issues.Collaborated with other engineers to ensure that all issues were address, resolved, or escalated.

Worked on a contract for S&A doing refresh for Bank of America after the merger with MBNA, Lead a team of 5 replacing desktop and laptopsfor Call Centre employees. Installed OS and applications on work stations. Moved Data from old Desktops to new Desktops.

Fort Mill, Sc, Us

Supported Rockwell's remote users.VPN, Internet connectivity, Wireless set up and connectivity, Active Directory, Laptop hardware, AIX 400 user account issues.Supported Lotus notes, MS Office, XP, 2000, Printers. SecurID's both soft token and hard token support.

Master Of Business Administration - Mba

Bachelor Of Science, Business - Information Technology Management

Ccna, Cisco Networks

Ccda, Cisco Networks

Aas, Cns