Meg Ciliberto Email & Phone Number

Key focal point managing existing client relationships, managing a portfolio of clients, monitoring the quality of service delivery, overseeing assigned consultants, and actively seeking new opportunities. Partner with sales, service delivery, operations to ensure the mutual success of medSR and the client. Develop strong relationships with clients, connecting with key executives, managers, and stakeholders. Liasion between clients and medSR cross-functional internal teams, to ensure the timely and successful delivery of services according to client needs and contractual obligations. Maximize the entire client experience and collaborate with our sales team to grow business.

Developed and managed holistic approach to key client relationships including the business relationship, operations and delivery, economic performance and integration with Cerner across all venues and levels. Responsible for understanding the business at large so that the relationship, solutions and associated revenue stream translate into profit and value for both the client and Cerner. Managed sales opportunities, accurately forecasted sales and drives sales results; responsible for cash collections and accounts receivable. Managed overall client relationship and profitability of the client with Cerner; strategy development to grow the breadth and depth of relationships; provided connection and thought leadership between the client's business strategies and Cerner's core values proposition; accountable for 'top line' growth and overall expense reduction; executive oversight into engagements so that delivery dates are met and value is delivered to the client as committed; client advocate; and continuously grew reference-ability of the client(s) and positively impacting how the client communicates the value of its relationship with Cerner in all venues.

Responsible for managing hospital and health system clients expectations, satisfaction, solution utilization, C level relationship development, escalations, strategic/tactical direction.Responsible for assessing client business needs, opportunities and developing/maintaining plans to address with surrounding Cerner solutions and services. Provided strategic + tactical client level support, planning, and account management.Established, promoted, and managed positive relationships with client to improve business results, both from a company and customer perspective. Relationships across healthcare organizations.Presents company vision and service line overviews as well as persuasive consultative business cases to achieve objectives.Conflict resolution that satisfies the client while achieving company profitability goals.Partnered with all departments across Cerner to identify and support client business requirements, resulting in increasing loyalty to Cerner and higher client satisfaction/retention. Acted as single point of contact for clients, focusing on the development of positive business relationships and wider solution adoption.Provided active leadership in resolution of critical situations, ensuring focus, ownership and positive progress.

Participated in developing business plans and product introduction plans.Organized cross functional activities related to training, documentation, tools, sales, marketing, service, logistics/manufacturing. Creation of pricing structures and price positions for products within area of responsibility.Evaluation and monitoring of product/solution throughout all stages of Quality Cycle (proposal, definition, build, validation, production, end of enhancements, end of availability, end of support).Responsible for business plan design, implementation of internal tools, and building global national accounts.

Engaged directly with healthcare providers / healthcare systems at a strategic and tactical level to understand business objectives and help them leverage Siemens solutions to meet their goals.Provided team direction as well as direct knowledge and input into the development of Siemens solutions. Worked closely with solution product team to develop the product road map and provides input to market requirements. Provided product direction, deliverables, and backlog management related to the functional, clinical, and technical requirements for the solution. Worked with Marketing and Sales to provide deliverables related to training, documentation, tools, marketing, implementation, and support. During the sales cycle, engaged directly with customer prospects to understand their specific health system business strategy and works with the sales team to architect the overall IT solution proposal. Worked directly with health care clients to define and measure outcomes related to the implementation and use of Siemens solutions.

Physician practice software education, installation and support.