Manage large-scale and complex content migration projects associated with senior leadership level goals. Earn and maintain trust with internal and external stakeholders through effective and proactive communication and feedback mechanisms. Actively mentor others.Highlights:- Achieved the senior leadership team goal of migrating Amazon’s US benefits content from Willis Towers Watson to Amazon’s in-house content management system, enabling ending a ~$45M/year contract with the vendor by December 31, 2023.- Prioritized content requirements for 48 benefit programs and plan pages, involving updates or new content for 1,543 reusable content fragments and 4,143 snippets of user interface text. - Implemented a quality assurance mechanism to guarantee the accuracy and contextual relevance of all relevant benefits content, including a streamlined approval process involving over 30 business stakeholders across diverse benefit programs.- Launched a support management mechanism to continually maintain benefits content, conducting annual audits to ensure freshness, accuracy of ownership, and contextual relevance amidst plan year changes.

Worked as the single threaded leader of content strategy for the Disability and Leave Services Global Expansions program.Highlights:- Directed the creation of communication packages with reusable templates for Amazon’s Global Disability and Leave Expansions Program, facilitating the global utilization of self-service resources by Amazon HR and managers.- Reduced timelines for communications content from 17 to 10 weeks (not counting admin tasks), supporting greater resource efficiencies and cross-workstream collaboration- Managed the migration of 3,400 Disability and Leave Services pages to Amazon’s centralized system improving search and response times through use of consistent metadata tagging

Worked collaboratively to launch Amazon's COVID Resource Center, a centralized content center established in 2020 to support employees impacted by the 2019 Novel Coronavirus (COVID-19).Highlights:- Owned change management and process modifications for our internal contact center employees in response to changes to national and local laws, vaccine availability, booster mandates, and emerging variants.- Led a continuous improvement initiative that significantly reduced COVID case adjudication times. Average processing time decreased from 64 minutes per case to less than two minutes, facilitating prompt notifications to affected locations where safety actions, like contact tracing, were required.- Led a continuous improvement project for Amazon’s salaried employee population, resulting in a 70% reduction in employee escalations, and a 47% decrease in pay defects.- Defined business requirements for Amazon’s COVID Event Management system; a technical solution developed by Amazon to handle and safeguard confidential employee case data.

Highlights:- Managed support operations for ESCentral, a project portfolio management tool, achieving a 25% reduction in case resolution time within a span of 6 months (Q3’19 to Q2’20).- Created training videos and facilitated live training sessions for product users that coincided with system release cycles.

• Lead, developed, and inspired a team of 8 HR professionals in a high growth, rapidly changing environment.• Lead talent review mechanism for operations fulfillment center leadership.• Owned mechanism to facilitate internal transfers for over 900 hourly and exempt fulfillment center employees in a 90-day period.