● Work with local office to promptly address Internal and External customer concerns to assure resolution and maintain long-term relationship.● During visit, obtain customer survey, reference letter, and referral, if possible.● Report CARE call results back to sales, operations, and management team.● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.● Coordinate and collaborate on networking and staff events.● Collaborate on ongoing marketing campaigns and materials.● Develop new Perfection “Swag”.● Obtain customer reference letters.● Check to ensure that appropriate changes were made to resolve customers' problems.● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.● Refer unresolved customer grievances to designated departments for further investigation.● Determine charges for services requested, collect deposits or payments, or arrange for billing.● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.● Identify new client opportunities

● Planned, Coordinated and Executed Corporate Events, Non-Profit Events and Weddings● Coordinated vendors and event staff.

● Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.● Prepare documents such as representation contracts, purchase agreements, closing statements, deeds andleases.● Coordinate property closings, coordinate appointments to show homes to prospective buyers, overseeingsigning of documents and disbursement of funds.

● Provides basic patient care under the direction of licensed nursing staff as assigned.● Performs direct and indirect diagnostic, therapeutic, administrative, service and other tasks as appropriate tofacilitate safe, quality patient care while ensuring efficient, smooth functioning unit operations.● Applies knowledge and understanding of principles of patient growth and development in patient and familyinteractions to care for patients.● Provides administrative support as defined.

● Contacted new prospects regarding Business Packs, Season Tickets, Flex Packs and Groups● Developed relationships with Non-Profits to create fundraising opportunities● Tracked all contacts made and updated status of relationships● Secured National Anthem singers for Game Day and coordinated sound check● Created specialty packages to meet client needs for game day and advertising● Identified and staffed Promotional Events to generate ticket sales and exposure● Established community partnerships to generate growth opportunities for the club● Operated Supporter Services on Gameday handling arising issues and addressing attendee questions● Initiated, reestablished and confirmed Trade Partnerships● Brainstormed on internal events to help build Season Ticket Holder following● Interviewed, hired and supervised all event interns

● Coordinated orders and point of sale for all events in KY and AR● Prospected new charitable events● Handled logistics of pick up, drop off, scheduling of staff, print and social● Approve and update all events in Salesforce● Processed invoices for payments for all sponsorships● Managed a staff of 20 ambassadors

● Schedule Sales Meeting for Louisville Tickets● Publish events to LouisvilleTickets.com● Coordinated On-Site Support for Louisville Tickets Events● Completed Distribution and Circulation Reports Monthly● Maintained Subscriber Database● Coordinated and delivered bulk orders● Organized and implemented an organization system for hard copy archived files● Assisted in planning and executing internal events● Processed all subscription orders and payments● Monitored and ordered office supplies● Prospected new events for special issue publications

● Generate and review all financial, operational and monthly reports● Review distribution sites and locations● Develop client relationships and communicate deadlines and ad correspondence.● Plan and execute all internal events for Nfocus● Create job profiles and manage all applications for new employees and interns● Create and distribute all event wrap up information● Maintain and update all marketing material● Drafted and sent all email blast● Monitored Ticketing Site for all events● Coordinated, Designed and approved all print ads.

● Customer Service Representative – Answering phones, sales and customer service.● Central Proof Specialist – Monitor and balance all accounts for multiple branches on a daily basis● Senior Operations Analyst/Senior Compliance Analyst – Mitigate fraud pertaining to overdrafts and large dollar wires.