Megan Erasmus Email & Phone Number

• Effectively managing a team of over 12 team members, 20 therapists, and 400 clients in 25 states, nationwide.• Oversaw executive leadership, company training, and public relations with the community.• Developed intensive, ambitious business strategies, short-term goals, and long-term objectives.• Spearheaded overhaul of various underperforming departments to reduce stagnation and increase growth and productivity. Fostered change in company culture to be more open, transparent, and accountable.Key Achievements: Increased revenue by over 150% in a 3-year timespan. Increased growth and retention by 70%.

Seattle, Washington, United States

• Own end to end programmatic operation and outcomes for the National Deaf Hotline, including but not limited to: annual work planning efforts; 24/7 operation of all services (phone, chat, client call center services); recruitment, hiring, and training efforts; maintaining ADWAS and The Deaf Hotline 's affiliate network; and evaluating performance of staff and program effectiveness.• Lead the program in strategic and operational planning efforts, notably by supporting the ED of victim services to identify and develop strategic goals, objectives and outcomes on an annual basis; assisting the ADWAS management team to translate strategic goals into operational work plans; and preparing progress reports related to those goals.• Supervise data collection efforts and reporting on all hotline services, and lead conversations across the technology department (and external partners where relevant) in order to identify areas of improvement related to training and workforce management. Establish, monitor and enforce all hotline policies, procedures, standards, protocols and guidelines, including hotline playbooks for diverse contingency needs.• Oversee the management of client relationships and remediation of client concerns regarding hotline staff performance.• Advise on training efforts, including training revisions and development of new training modules. Serve as the lead The Deaf Hotline training facilitator, as needed.• Lead programmatic reporting for government grants and assist with grant applications and, proposal development.

Seattle, Washington, United States

• Maintained a caseload of approximately 35 clients providing individual, group, and family counseling; in addition to providing case management services to evaluate client needs and to refer clients for needed services.• Facilitated group sessions such as Finding Fulfillment: Turning Shame into Acceptance and Women's Support group that included a Domestic Violence component.• Documented all services, maintained clinical records such as treatment plans, progress notes, and termination summaries. • Attended treatment team meetings and worked closely with staff to enhance patient outcomes and provide supportive care. • Assigned diagnoses, identify and assess client’s needs, and ensure that the necessary services are provided.• Communicated with case managers, family members, doctors and care providers to ensure highest standard of professional services.• Certified in Cognitive Process Therapy to treat PTSD and had a handful of clients successfully graduating from the program.• Developed coping strategies for individuals dealing with substance addictions, depression, anxiety, and PTSD.

Seattle, Washington, United States

• Engaged in individual, group, and family therapy activities with children and their family members.• Co-facilitated a weekly parent infant support group to provide support and guidance in Early Intervention program at Hearing Speech & Deafness Center.• Successfully implemented individualized plans for counseling patients with multiple diagnoses and disorders.• Demonstrated therapy expertise in the following areas: domestic violence, mental disorder, family problems, suicidal ideations, stress management, self-esteem issues, issues with Deaf-identity, and disability discrimination.• Collaborated with other specialists, doctors, and therapists in Hearing Loss Clinic and with each family to ensure the highest quality of care and services.• Spearheaded 6-weeks program using community and clinical resources to provide intensive group therapy/program that deepens clients’ self-esteem and awareness while gaining essential tools to improve their coping skills and quality of life.• Aligned with clients, school districts, service providers, and other community partners; aided clients and service providers establish community resources that will support the client and their families.• Earned trusting relationships with patients and families.• Performed interventions to resolve emergency problems in crisis situations.• Executed intake interviews to assess, diagnose, and created treatment plans.

Seattle, Washington, United States

Mojácar, Andalusia, Spain

• Advocated individuals with mental and physical disabilities in horsemanship qualities to enhance the quality and productivity of their lives.• Rehabilitated, motivated, safeguarded, and assisted patients practicing exercises or functional activities, under direction of licensed equine therapist.• Integrated cross-cultural communication techniques with Spanish language users to efficiently accommodate to their needs.

Master Of Arts - Ma, Mental Health Counselling

Bachelor Of Arts - Ba, Psychology