Responsible for improving overall operations to meet company goals• Development of processes and systems to allow our creative team to do their best work• Working with the company leadership team on strategies to reduce costs and increase productivity• Resource allocation• Project management on complex client initiatives

Business consulting, specializing in creative/brand agencies and in-house departments.• Elevate business outcomes through insightful analysis.• Streamline processes and systems to maximize efficiencies.• Project management system analysis and recommendations.• Process and system training to ensure employee adoption and integration.• Implementation of change management initiatives to foster employee retention.

Oversaw business functions and operations related to creative services at global safety science company. Managed client and department budgets, coordinated resources for 5,000-plus projects per year, and reported on P&L. Engaged and supported leaders from directors to C-suite. Monitored scheduling and assignments, ensuring alignment of employees with strengths and experience. Provided client services to stakeholders, including issues related to billing and budgets.• Played instrumental role in managing change during company-wide realignment.• Established new processes, which improved morale and retention.• Directed team of eight project managers with low staff turnover.• Improved internal client relationships by working cross-functionally with internal communications, strategic communications, events, testing, inspection and certification, enterprise and advisory, and international teams.

Worked with clients across multiple industries (publishing, faith organizations, catering, and other small businesses) to improve business outcomes.• Guided clients in designing and implementing improved processes, operations, and communications.• Devised project management and production systems to increase efficiency.

Managed varied marketing teams for leading association management company for clients in healthcare, business, and technology spaces. Developed and managed communication solutions and content for clients’ events and membership initiatives. • Transitioned at-risk clients by delivering timely solutions and high-level service.• Led implementation of project management system (WorkFront) for creative services and trained 50 staff members in usage.• Balanced needs of company and client by developing lasting relationships with all stakeholders.

Managed staff of 22 direct reports, who produced 4,000 pages per month through trafficking, proofing, and related activities. Worked cross-functionally across all departments, including sales and all members of the executive team. Approved each page before publication. Managed high volume of projects with strict deadlines.• Filled interim role as Chief Operations Officer (COO) for 2½ years.• Scaled processes to align with growth from five to 37 publications.• Saved $200,000 annually by developing online proofing systems.• Directed internal redesign of project management system, and trained staff in usage.• Developed new process improvements and efficiency through automation.MODERN LUXURY, Chicago, Illinois, Director of Production, 2006-2009. Ensured meeting of overlapping project deadlines while maintaining high standards for quality. Led transition from print-only to digital advertising. MODERN LUXURY, Chicago, Illinois, Production Manager, 2003-2006.

Directed all stages of projects and client relationships for in-house creative services department. Communicated with cross-functional teams in marketing, sales, and product development. Researched and resolved client service issues, working in a proactive manner. Acquired skills needed to manage client relations for global enterprise.

Managed advertising projects for large accounts in retail and consumer goods. Worked with clients to plan seasonal advertising. Adapted quickly to changing processes and technology at fast-growing firm. Contributed to opening of new offices in New York and Los Angeles. Consistently met goals for budgets and deadlines.