Megan Hickey Email & Phone Number

Cambridge, Cambridgeshire, Gb

Supports the US BioPharmaceuticals Business Unit by:• Creating seamless customer experience through innovative strategic planning, experience design, and insights-driven optimizations to deliver measurable impact and value across every touchpoint.• Designing and developing best-in-class solutions in close partnership with the brand team through the rigorous development of standards and best practices.• Providing insightful subject matter expertise to ensure delivery of a comprehensive omnichannel approach.• Delivering actionable insights to address pressing business challenges by coordinating cross-functional teams to design project roadmaps, define clear success metrics, and facilitate optimized end-to-end experiences with internal and external business partners.• Prioritizing digital deliverables against brand needs.

Wayne, Pennsylvania, Us

• Responsible for directing and implementing CLSI’s marketing and communications to over 50,000 customers, 18,000 members, and 3,000 volunteers• Oversees the organization’s digital communications presence—including the website, e-mail, social media, volunteering recruitment, hybrid meetings, and marketing automation platforms• Increases product, education, and membership sales through omni channel marketing initiatives• Tracks marketing analytics and uses metrics to assess and implement change• Supervises marketing staff and external vendors• Develops and manages the marketing budget

Wayne, Pennsylvania, Us

• Oversaw the strategy, logistics, and tracking for all external communications• Managed multiple vendors to support CLSI’s website, single sign-on, volunteer platform, association management system, and e-mail platform• Created a complex project management system in Smartsheet for over 70 active projects and 500 historical projects; built dashboards to track projects and data for both internal and external use• Managed the logistics for virtual and in-person trade shows and meetings• Implemented and supported internal digital initiatives, including but not limited to Smartsheet, Zoom, Slack; streamlining processes and communication

Philadelphia, Pa, Us

• Was responsible for the strategy, content, and logistics behind the monthly Members Calendar that mails to over 30,000 households• Created, wrote, and executed all e-mail and social communications for Group Sales, Member Programs, and Young Friends• Acted as the primary project manager and content creator for all Group Sales, Member Programs, and Young Friends print and digital communications• Implemented a strategy for and helped maintain the Young Friends social media platforms• Provided support for monthly renewal solicitations, direct mail, and frontline communications

Wayne, Pennsylvania, Us

• Was responsible for the development and execution of print, social, and digital marketing communications content• Proactively created, implemented, and maintained a social media plan for the organization• Created, wrote, and disseminated all press releases, monthly and quarterly e-newsletters, and external communications (social media posts, mailers, flyers, and e-mail blasts)• Increased sales and membership through various marketing campaigns across teams• Maintained the organization’s website and web store, including reporting and analytics• Managed the logics and attended national and international industry-related trade shows on behalf of the organization

Greater Philadelphia, Pa, Us

Managed daily cash flow of hundreds to thousands of dollars, trained new employees in corporate and store procedures, interacted with customers and handled any problems, followed procedures to provide quality products, created the schedule, and dealt with employee relations.

Philadelphia, Pa, Us

Worked alongside the administrative assistant, researched for professors, and helped with office duties.

Worked on the Coppertone suncare line in a territory of stores in Northern New Jersey to help grow and maintain sales.

London, Gb

Worked with the communications team to publicize citizenship education. Wrote articles for the website blog, attended events, organized press releases, and helped set up monthly newsletters. Worked alongside the external relations team to publicize citizenship events.

Provided service to customers and prepared various drinks and food. Also worked on winter breaks from December 2008-January 2009; December 2009-January 2010; December 2011-January 2012.

Ba, History

History & Art History

Education record