➤ Led, motivated and managed a diverse high-performance team of up to 150 employees in both Sales and Technical, while overseeing all of the Human Resources duties, including talent acquisition, sourcing, hiring, onboarding, and talent development.➤ Developed strategies and business initiatives across a total of 6 stores and 5 separate businesses, designed to increase sales, brand loyalty, client retention, and increase employee morale, in a continuous effort to ensure a consistent customer experience.➤ Executed and developed an evolved customer retention touchpoint strategy to engage, retain, and reactivate customers during key milestones of the customer lifecycle across both digital and direct marketing initiatives.➤ Launched every new Apple product from the original iPhone to the iPhone 10, and proactively ensured inventory excellence by forecasting expected sales against previous sales to ensure timely stock and replenishment of all in-store items.➤ Strengthened interdepartmental communications and relationships by working with all areas of Apple Leadership, partnering with cross-functional teams, and collaborating with staff to drive an incredible customer experience.➤ Served both domestically and internationally as a Field Support Specialist for Stores in America, Canada and Mexico, leveraging persuasive and effective communications to inform of product details, advise on quality service procedures, as well as answer general product inquiries.➤ Inspired courageous conversations around Apple's vision, and served as though leader of a market strategy for the launch of the e-commerce platform Today at Apple, which is one of the most successful project initiatives within the company.➤ Leveraged innovative customer service methodologies to manage impactful relationships throughout the market, while forming strategic partnerships with cross-functional teams in alignment with the core value of a commitment to excellence in all areas of the store.

➤ Inspired, motivated and empowered teams to resolve complex customer concerns, a provided necessary positive and critical feedback to team and superiors, as well as authored training strategies to improve team knowledge.➤ Influenced and mentored peers at a market level around more efficient or effective operational and developmental strategies, which include process improvements, revenue operations, sales strategies, and superior customer service.➤ Demonstrated successful leadership and team development through cultural sensitivity, advanced planning, skilled communication, recruitment, onboarding, talent acquisition, HR recruitment, and performance initiatives.➤ Implemented and executed strategic sales plans which expanded the customer base by 35% each year, while achieving company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.➤ Motivated, delegated and communicated key responsibilities to the store leadership teams to maximize store-wide operational performance and excellence, ensuring sales goals were consciously being met or exceeded.➤ Exhibited superior customer service skills and a comprehensive understanding of new launch items in order to drive sales and meet budget, while executing the company's exclusive Buying Process, increasing sales cost by a daily average of 40%.➤ Enthusiastically served as ASLP Market Mentor and developed, communicated, and implemented strategies in alignment with the training which included analyzing data to improve upon the customer experience.➤ Ensured maximum sales coverage with resources available to achieve peak performance, putting metrics in place to measure success while leveraging analytical skills to select targets, assess client needs, and develop compliant solutions.