Meg Stevens work email
- Valid
- Valid
- Valid
- Valid
Meg Stevens personal email
Meg Stevens phone numbers
• Valued leader with proven ability to map business objectives to ITSM solutions, and continually drive performance to higher levels of maturity.• ITIL Expert and PMP certified with real world experience in ITIL implementation and maturation.• Experience managing and collaborating across multiple functions; including remote and geographically diverse teams.
-
Program Senior DirectorPeraton Jun 2023 - PresentReston, Virginia, Us -
Director, Integration Management OfficePeraton Apr 2021 - Jun 2023Reston, Virginia, UsCo-leading the integration of three heritage companies into One Peraton, a 7 billion dollar enterprise with 20,000 employees. Working along side my IMO colleagues and the COO to create a top-tier, next-generation national security provider that is positioned to serve as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, state and local markets.
-
Director, Growth OperationsPeraton Jul 2016 - Apr 2021Reston, Virginia, Us(4 staff) Providing thought leadership and guidance at all levels for implementation of a service lifecycle approach to BD operations, increasing value to the organization, and supporting maximum win rate. Implemented Continual Service Improvement culture and process for BD operations and the business acquisition process. Managed migration from Microsoft CRM Dynamics to Deltek GovWin; introducing ITIL/SDLC best practices. Implemented Change Management for business acquisition process assets to maintain currency, flexibility, and continuous maturity of BD’s practices. Managed relocation of proposal center, with zero degradation of service for active proposals.
-
Deputy Program ManagerPeraton Feb 2012 - Jul 2016Reston, Virginia, Us(80+ staff)Support lead PM in all aspects of contract operation including collaborating with customer to define requirements, managing/negotiating contract scope, invoicing, exceeding profitability goals, reporting to senior leadership on operations, risks, and financials. Provide daily leadership and oversight to National Service Desk team at multiple locations supporting 8,500 internal and 1,000,000 external customers, averaging 25,000 calls per day; ensure SLA compliance; provide SME guidance for ITIL best practices; develop efficient, customer-focused, knowledge-centered support via continuously maturing processes and procedures, knowledgebase, ACD, and Remedy ITSM tools. Developed and implemented Change Management policy, process, tools, and procedures.
-
Deputy Client ExecutivePeraton Jul 2011 - Apr 2012Reston, Virginia, Us(7 contracts and 242 staff)Supported Department of State line of business in all aspects of contract management including, internal and customer reporting, financial management/invoicing, contract modifications, understanding/anticipating customer requirements and driving organic growth, overseeing compliance/deliverables, managing subcontractors. Served as backup to the Dos Client Executive in client and internal meetings.Responsible for ITIL best practice leadership and effective collaboration, knowledge sharing, and process maturity among helpdesk, desk side support, deployment, training, equipment warehouse, and software development functions across multiple contracts. Provided technical leadership and proposal management for business development.
-
Program Manager - It Service Center OperationsPeraton Jun 2009 - Jul 2011Reston, Virginia, Us(40+ staff)Lead coordinated management of Service Center consisting of seven teams providing Tier 1 and Tier 2 technical support, Tier 2 application support, network engineering, knowledge management, process development, and CRM for 16,000+ DoS users at 360 locations world-wide, across multiple contracts. Managed contract scope, allocated and prioritized resources, managed labor category usage to increase profitability. Effectively manage sub and prime contractor relationships. Contributed to multiple proposals for expansion of IT service business.Maximized use of ITIL framework in functional organization and process design. Implemented formal CSI discipline, including CSI Register and project management best practices. Obtained customer requirements, recognized areas for internal improvement, and gained customer support for new services and improvement projects.
-
Knowledge Management SpecialistPeraton Nov 2000 - Jun 2009Reston, Virginia, UsEstablished team and grew from one to five full-time employees, from 150 to 4000 documents, from minimal internal usage by support personnel to daily usage by end users worldwide. Built a collaborative community of users and contributors, including our own technical staff, government leaders, and multiple contractors. Implemented metrics to capture usage data and improve effectiveness for technical support personnel and users of consular systems worldwide. Leveraged data for the continuous evaluation and improvement of support operations, including SLA development and compliance, root cause analysis for problem prevention, incident analysis and tool/resource identification to maximize first level resolution. Created and continuously improved knowledge capture, validation and delivery process to maximize end-user self-help and development.
-
Headquarters ManagerLicensing Executives Society Jul 1994 - Nov 2000Established headquarters office from the ground up and developed all business processes. Responsible for all aspects of headquarters operation for professional society with 4,800 members in the USA and Canada, and 10,000 members worldwide. Managed all information systems, including design and implementation of custom database applications, online member services, management reports and metrics. Reported to the Board of Trustees and served in an advisory capacity for defining and achieving the organization’s goals and formulating policy.
Meg Stevens Skills
Meg Stevens Education Details
-
University Of PhoenixInformation Systems -
University Of PhoenixInformation Technology
Frequently Asked Questions about Meg Stevens
What company does Meg Stevens work for?
Meg Stevens works for Peraton
What is Meg Stevens's role at the current company?
Meg Stevens's current role is Program Senior Director.
What is Meg Stevens's email address?
Meg Stevens's email address is ms****@****ris.com
What is Meg Stevens's direct phone number?
Meg Stevens's direct phone number is +170330*****
What schools did Meg Stevens attend?
Meg Stevens attended University Of Phoenix, University Of Phoenix.
What skills is Meg Stevens known for?
Meg Stevens has skills like Pmp, Program Management, Requirements Analysis, Integration, It Service Management, Itil, Enterprise Architecture, It Management, Information Assurance, Project Management, It Strategy, Pmo.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial