Consulted for a new event space in Milwaukee, The Barley Room. Planned, organized, and coordinated a styled shoot.

• Communicated with new and existing customers through phone calls, text messages, and email correspondence• Primary contact for new customers looking to advertise single units• Partnered with colleagues to ensure customer satisfaction, as well as to ensure accounts wereup-to-date• Coordinated onboarding schedule for new customers. Completed platform walk throughs,performs lead testing, and set follow up expectations• Investigated customer concerns for timely resolution• Monitored platform traffic and lead volume• Explored and recommended ideas to generate additional site traffic for existing customers

• Exceptional rapport and relationship building skills with customers and internal partners• Analyzed claims to determine accurate coverage and liability outcomes• Negotiated with customers and other insurance carriers to resolve claims• Promoted to Claims Generalist Intermediate to handle bodily injury & uninsured motorist claims in November 2016• Elected as the Milwaukee office representative for the Wisconsin Customer Service Team• Recognized as the February 2017 & May 2019 Special Investigation Unit’s Sleuth of the Month for identifying questionable components which lead to the denial of fraudulent claims• Commercial claims designate• Participated in the New Hire Ambassador program to warmly welcome new hires• Involved in an employee resource group• Informally mentored several successful injury adjusters• Consistently used as an example for documentation style, negotiationtechniques, and in person meeting strategies• Consistently available to answer questions and address concerns of peers even after hours• Assisted in training, coaching, and developing new hires through onboarding. Was an active participant in new hire lab facilitation summer 2018-Dec 2021• Received an overall extraordinary performance evaluation rating in 2018. Received an overall outstanding performance evaluation rating in 2019 and 2020

•Processed money market transactions for clients in a deadline driven, highly regulated environment•Maintained accurate documentation of balance reports, client inquiries, and audit records•Communicated with clients and fund companies to answer inquiries, resolve discrepancies, process requests, and place trades in a timely manner

Outback Steakhouse is dedicated to quality service and customer satisfaction. As a hostess I developed exceptional customer service skills. My hard work and dedication were rewarded with a promotion to become a take-away server. Working as a take-away server allowed me to master my menu knowledge, and understand the responsibility that comes with handling money. My outstanding customer service skills, reliable menu knowledge, and concentrated work ethic aided in my promotion to the server position. My impressive performance throughout my years at Outback was once again rewarded when I was asked to become one of the restaurant's head servers. As a head server I was responsible for handling the restaurant's cash drop, accounting for any issues experienced throughout the shift, and setting an example for the rest of the staff to follow.