Mega Andriyani S Email & Phone Number

Jakarta, Jakarta, Indonesia

• Handling problems related to ShopeePay top up filling with various payment methods (Indomaret, Alfamart, Virtual Account, Direct Debit, OneKlik BCA & Circle K)• Checking KYC on Shopee Merchant, Shopee and ShopeePay accounts• Handling unpaid or invalid order status problems with the ShopeePay payment method• Perform the deduct or refund process if there are problems with the Shopee Merchant and Shopee account being banned or frozen• Handling problems related to Shopee Merchant payments from the buyer and seller side

Jakarta, Jakarta, Indonesia

• Handling customer needs and complaints by phone, email or social media• Work on tickets according to company KPI 80-150 cases per day for customer problems in a timely manner• Handling customer complaints related to SPayLater, SPinjam and other loan product processing problems• Helps to analyze payments in the billing process, requests related to bill payment waivers and billing details

Jakarta, Indonesia

• Handling customer complaints related to digital products available on the Shopee application including airline tickets, hotel, electronic money (e-Money, BRIZZI, BNI TapCash), credit and data packages, BPJS bills, and others according to the company's KPI 80 cases per day• Help analyze customer problems if there is a discrepancy with the purchase of digital products, especially on refunds and schedule changes for purchasing airline tickets• Help contact the provider or third party if there is a discrepancy in the sale of credit products or data packages and refund requests or schedule changes on hotel bookings

• Open customer accounts quickly, precisely and thoroughly• Provide information about BCA products and services as well as services• Providing alternative solutions to customer problems and complaints• Selling and offering other products that match the products that customers are interested in

Jakarta, Indonesia

• Do the process of accounting according the procedure• Prepare monthly financial statements on schedule• Input financial transaction journals into Microsoft Excel system• Check cash reports and bank statement• Arrange the process of paying bills on schedule

Bachelor Of Accounting, Accounting

High School Diploma, Social Sciences