• Explain good workplace behavior and identify issues and use resources to resolve.• Ensure staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties, and all forms of communication with patients, families, and companies with which we do business.• Ensure all staff members follow established policies and procedures. Assist with the implementation and documentation of any new policies as needed. Discipline and/or provide feedback to those members who do not follow policy. • Build and manage vendor relationship in a professional manner.• Schedule and coordinate onsite maintenance and cleaning when required.• Maintain organization and cleanliness of the entire clinic.• Assume responsibility for the ongoing/daily management of back and front office staff and effective clinical operations.• Ensure new staff members are provided an appropriate orientation with guidance and training in the areas of triage, back office duties, lab procedures, opening and closing procedures, phone etiquette, front desk logs, and money balancing.• Review payroll each pay period, monitor hours worked and verify accuracy of the payroll.

● Ensure day-to-day operations and clinic activities are being met on a daily basis.● Collect and compare transaction receipts to the money turned in to verify amount and accuracy from each clerk on a daily basis.● Perform daily monetary deposit to comply with the cash management policy.● Assists in training and mentoring of other immunization clerks/technicians.● Conducting the Texas Vaccine for Children Program monthly biological report to include label and arrange all vaccine upon arrival. Vaccine Inventory. Ordering adequate stock of Vaccines for Children to meet demand on a daily basis. ● Verify that all tally sheets are uploaded on the agency server.● Order and maintain adequate stock levels of Department of State Health Services required Vaccine Information Statement Forms, clinic and patient cards, or other required forms to comply with Texas Vaccines for Children program requirements.● Maintain and record refrigerator temperatures on a daily basis in accordance with Texas Vaccines for Children program guidelines.● Maintain and provide inventory of travel vaccine and Tb test on a weekly/biweekly basis and/or according to demand.● During Influenza season maintain and provide influenza vaccine inventory count on a weekly basis. ● Verify influenza patient encounter counts and upload numbers to the influenza report found on the agency server.● Maintain tally sheet and submit billing for outreach sites on a daily basis. ● Review phone messages and return call messages on a daily basis.

● Responsible for checking in all patients and verifying insurance coverage.● Cross-trained employee to cover clinical back office medical assistant functions when needed.● Prepare and administer vaccines.● Verifies patient by reading patient identification before venipuncture is performed. ● Confer with patients to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.● Perform blood draws competently and expediently with as little patient discomfort as possible.● Tracks collected specimens by initialing, dating, and noting time of collection; maintaining daily tallies of collections performed.● Appointment Scheduling.● Receives a variety of laboratory specimens using processing methods (centrifugation, splitting specimens into aliquots, and separation of components)● Inputting and updating patients’ information on the Immtrac Texas Registry server.

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.● Request information or assistance using paging systems.● Cash checks for customers.● Answer customers' questions and provide information on procedures or policies.● Greet customers entering establishments.● Issue receipts, refunds, credits, or change due to customers.● Stock shelves, and mark prices on shelves and items.● Maintain clean and orderly checkout areas.● Receive payment by cash, check, credit cards, vouchers, or automatic debits.● Practice loss prevention procedures and perform related retail duties as required.