- Achieved promotion after 6 months of working for the company due to personal ambition to progress and going above company expectations.- Delivered consistently outstanding service at a luxury standard, recognised by colleagues and guests who have sent Etihad Airways written acknowledgement after the flight, commenting on the excellent service provided.- Adapted communication skills to work with colleagues from different backgrounds and nationalities.- Prepare the aircraft daily completing thorough security and safety checks, continual focus on procedures and responsibilities including use of medical and fire training.- Lead economy class teams through safety and security checks, coaching them using previous experience to deliver on time performance and thorough searches.- Supported onboard management to assist with reviews, monitor crew’s performance and offered constructive feedback to assist development of other colleagues within the company. - Developed team work experience by assisting colleagues in different cabins for service, attended to guests needs by refilling wine, preparing beds and supporting with efficient service. - Built relationships with guests of all ages and nationalities instinctively creating champagne receptions for honeymoon couples, paint faces for children, assisted elderly and offered disabled guests assistance.- Extensive knowledge and comprehensive understanding of on-board and ground products offered by Etihad Airways, in order to enhance guests experience and opportunity to sell company products.

- Developed a records management policy to ensure confidentiality was maintained for external companies through efficient maintenance of all documents. Information could be accessed easily by account holders and senior management. Implemented a safe removal of documents process which ensured client confidentiality.- Organised incoming calls from clients and external colleagues, forwarding these to account managers.- Liaised with managing directors to process payment for external clients, focus on meeting deadlines and maintained positive working relations with external companies.- Categorised and filed invoices to appropriate account holders, accurate data inputting into accounts systems so invoices could be further processed within the company.- Organised office files assisting the accounts department to prepare for audit inspection, ensured data was labelled and filed appropriately and recorded into the accounts system accurately prior to storing.

- Managed a team of 12 people as bar team leader.- Built successful working relations with the team understanding each member’s individual needs and adapting personal management style to suit. This included recognition of individual motivations such as how some respond to praise, while other preferred targets. Having a thorough understanding of the team led to achieving daily sales targets as well as a high staff morale. - Carried out performance management reviews. Discussed through regular appraisals positive achievements and helped team members to identify development areas in order to meet and exceed their performance targets. - Developed a team environment through assessing strengths, allowing colleagues to support each other, emphasis on leading the team by example showcasing personal experience within bar and catering.- Coached colleagues to understand different bar processes including cellar cleaning, pouring the perfect drink and procedures to ensure guests experience is exceeded.- Followed safety procedures, making decisions in the best interest of the staff and customers adhering to safety and security requirements, drinking, and health and hygiene laws. Worked with door staff to ensure safety of customers when drinking, establishing guidelines to ensure their personal safety including ensuring guests under the influence got a safe ride home. - Prepared tills and the safe for daily service, detailed cash flow in all areas and ensured floats were kept accurate. Filed evening profit and cashed up tills at the end of service, analysing anomalies and reporting these to management for further assessment.

- Developed 20 different events over 3 weeks’ combining fair’s, meet and greets, treasure hunts, external trips and engagement opportunities.- Achieved above set targets by engaging with over 6,000 students over a 3 week period, due to the variety of events planned and accomplished.- Designed a unique events calendar to display upcoming events for the university, collaborating with other departments to successfully host the events. Building relations and liaising with our grounds team, health and safety managers, support staff and internal services such as library, shops, bars and cafes.- Managed a team of marketing and fresher’s assistants, which included up skilling them with product knowledge, skills to up sell student events and the ability to assist external businesses with their needs. Encouraged team members development by focusing on their strengths and giving them suitable roles that complemented these. - Built relationships with executives to develop a number of events for international students including a treasure hunt around campus to introduce them to the university and staff, external trips throughout Yorkshire and the UK and assisted their move to the UK by arranging airport pick up’s and meet and greet sessions.- Developed written documents detailing full events calendars and extensive information on each event for the benefit of other departments and colleagues.- Created documents detailing client requirements accessing these prior to events to ensure the events achieved 100% client satisfaction encouraging future business between the parties. - Registered with charities and local services to attend a student support event, showcasing how the university and external businesses can support them during their time at university.- Facilitated feedback sessions after daily events, addressing sales target achievement and student engagement.