Megan Baim Email & Phone Number

Portland, Oregon Metropolitan Area

In addition to continuing to support our roadmap teams and the rest of the design team, with this promotion I'm excited to be taking on the dual role of Product Manager and Designer for a newly formed development team focused on improving the accessibility of Jama Connect.

Portland, Oregon, United States

• Contributed to the development and rollout of multiple new and updated features throughout the product, enhancing user experience and functionality.• Collaborated on shaping the roadmap for test management features, prioritizing initiatives based on their impact on annual recurring revenue and alignment with user needs, aggregated from multiple channels of feedback.• Engaged in ongoing dialogue with customers and internal consultants through interviews and discussions, gaining valuable insights into their perspectives and needs.• Facilitated the migration of the design team to Figma, leading the creation of design system components to improve workflow efficiency.• Established and promoted annotation best practices for the design team, leveraging engineering feedback to enhance design clarity and streamline handoff processes, ultimately optimizing collaboration between design and development.• Organized and moderated bi-weekly design studios, fostering an environment of constructive feedback and promoting design-thinking principles.Jama Software is focused on maximizing innovation success. Numerous firsts for humanity in fields such as fuel cells, electrification, space, autonomous vehicles, surgical robotics, and more all rely on Jama Connect™ to minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect™ uniquely creates Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base of more than 12.5 million users across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services, and insurance industries.

• Lead designer creating our product design system library, designing, documenting and creating WCAG 2.1 AA UI components.• Works closely with UX development and front-end agile developers to identify high-value, recyclable components.• Serves as representative for UX team on organization's Accessibility Committee of Excellence.• Works to bridge silos between departments, consulting on product releases from Research to improve UX.

Portland, Oregon Area

• Lead designer creating our product design system library, designing, documenting and creating WCAG 2.1 AA UI components.• Works closely with UX development and front-end agile developers to identify high-value, recyclable components.• Serves as representative for UX team on organization's Accessibility Committee of Excellence.• Works to bridge silos between departments, consulting on product releases from Research to improve UX.In the last year I have....• Migrated a bespoke Design System Library site to InVision Design System Manager in three months, creating over 60 pages of component specifications.• Rebuilt and expanded antiquated company Sketch library, updating to meet new software override standards and architecture.• Attended CSUN Assistive Technology Conference in Anaheim, CA

Portland, Oregon Area

UX Design Intern for Summer 2019.Collaborated closely with developers and management to improve overall Design System flow. Designed tooltips and popovers for company library, working with Accessibility Committee to create fully accessible components and created sketch symbols for design team consumption. Created hi-fi specifications for partner login experience, addressing top support issue.

Seattle, Wa

Tasked with redesigning Coinme's digital cryptocurrency wallet as a mobile-focused responsive web redesign. As the Information Architect and Content Strategist, I used foundational design principles to create coherent wallet hierarchy, built out navigation schema to accommodate future company growth from managing 2 to 20 cryptocurrencies, and curated educational content in order to empower users new to cryptocurrency.

Seattle, Wa

Full time immersive student in the User Experience Design program that included over 400 hours of professional training in ten weeks. Utilized a hands-on approach to practice user-centered design methods, design thinking skills, team collaboration, and client relations. Developed a portfolio of individually and collaboratively focused in-class projects including:Love by Dove: Concept mobile application designed to safely provide educational resources and community support to women in abusive domestic relationships. [Role: User Research, Usability Testing, Project Manager] https://invis.io/SRPWIA45KE3

Portland, Oregon Area

• Oversaw the daily operations of Real Estate teams of 2-8 people, supporting over 200 home sales in the top producing office in the Portland Metro Area.• Managed transaction coordination for up to 15 sales at any given time, ensuring all contractual deadlines and contingencies were met, facilitating communication between all transactional parties, including coordinating vendors for repairs, escrow timelines and contract negotiations, and providing detailed updates to clients throughout the sale or purchase of their property.• Regularly evaluated the efficiency of the team’s procedures according to team goals and orchestrated strategic improvements to make up lost ground, resulting in four consecutive years of Top-Producing agent recognition awards to teams served.• Ran marketing and business development for solo agent, managing sphere and vendor relationships, creating systems and client support that yielded $150,000 in gross commission income in first eight months of the business start-up.• Built, implemented, and managed all systems for sellers, buyers, lead generation, client care, CRM management, information management, and back-office support, including the implementation of dialing systems, 36-touch marketing campaigns, social media engagement and growth-oriented number tracking.• Recruited, on-boarded and trained sales and administrative positions, and created and maintained operations and policies manual.• Completed national trainings in Recruit Select, Career Visioning and Customer Experience and participated in mastery level coaching focused on strategic development to facilitate team success.• Co-built regional new-agent on-boarding program and provided administrative training and support for over 40 new agents at a time.• Ensured that teams advertised and operated in compliance with Oregon Real Estate regulations.

Sherman Oaks, Los Angels

• On-boarded new drivers for institutional clients by managing all administrative paperwork in compliance with driver’s local laws.• Managed 25 vehicle state transfers by supporting client staff in obtaining all necessary state documentation and updating records in Enterprise’s vehicle database.• Assisted Account Fleet Managers at end of quarter, clearing over six months of backlogged vehicle files.• Audited customer accounts and rectified multiple discrepancies with potential legal implications, ensuring corporate compliance.

Los Angeles

Director of Operations, May 2014-August 2014Office Manager, August 2013-April 2014Executive Assistant, June 2013- August 2013Receptionist, February 2013-June 2013Repeatedly promoted in the first six months of employment, culminating in full responsibility for the daily operations of a new franchise with three locations. In charge of organizing, prioritizing and delegating tasks effectively to ensure that all administrative work and business operations were managed competently and in accordance with the Franchisor’s changing expectations.• In charge of organizing, prioritizing and delegating tasks effectively to ensure that all administrative work and business operations were managed competently and in accordance with the Franchisor’s changing expectations.• Managed and oversaw complete business and staff operations, and the acquisition and merger of a competing franchisee resulting in a 100% increase in team members.• Created new administrative systems, including client files, payroll, data maintenance, invoices and tax-deductible donations.• Handled billing, including A/R, A/P, employee expense reports and all communication with Franchisor’s accounting firm.• Employee management, including progress reports, staff scheduling, company meetings, and administered statements of warning.• Ensured positive customer relations and outreach, including a win-back campaign that brought back 34 previously unsatisfied clients and netted $4k in two months.• Directed systems expansions and drove customer engagement to achieve 29.5% growth in sales Between September 2013 and September 2014.

Cheviot Hills

•Overseeing the operations of a day and overnight, cage-free dog boarding facility•Feeding, administering medications, bathing and grooming, exercising dogs, cleaning the facility, creating invoices, checking customers in-and-out•Singlehandedly taking care of 12 dogs at one time in a free-roam environment

•Taking direction from head of casting to schedule & call out auditions to local agencies, pulling & marking audition sides & submitting material to SidesExpress •Setting up audition spaces for commercial, film, television & theatre auditions, using HD Panosonic equipment, linking Macs & PCs CastingNetwork •Running sign-in & summoning actors to audition room during commercial cattle calls, including 400 actors in 3 hours •Serving as reader for auditions during Pilot Season (including Revolution, New Normal), episodics (including Boss, Mob Doctor), & theatre productions with clients present•Basic office tasks, including lunch runs, coffee making, & gift basket assembly

•Administrative•Communicating, confirming, & rescheduling audition times with actors & local casting companies •Entering & updating actor data in Sharepoint, scheduling in-house auditions & voiceovers with Mobile.me, creating booking sheets in both Microsoft Excel & Microsoft Word •Calling out-of-state Casting Directors & pushing actors for specific roles, accessing & emailing material from SidesExpress to actors •Planning and booking agents' trip to NYC, including flights, hotels and transportation

Greater Chicago Area

•Understuding two out of three roles in critically acclaimed production•Learning the role (lines, blocking, intentions) with minimal direction, preparing to go on at a moment’s notice without rehearsal time

Flagship Store, Chicago, Il

•Greeting customers upon their entry to Michigan Avenue Flagship store, creating & maintaining an inviting space for the customer to enjoy & a comfortable experience for intimates shopping •Providing knowledge to the customer about the brand & product, including training to become a certified specialist •MCing for private members-only PINK Nation shopping events

Chicago, Il

•Understudying for the world premier production of The Long Red Road, directed by Philip Seymour Hoffman •Learning the role (lines, blocking, intentions) with minimal direction, preparing to go on at a moment’s notice without rehearsal time, earning college credit for excellent performance•Maintaining a level head while working in a world renowned space with highly respected professionals (including Tom Hardy, Brett C. Leonard)

Crested Butte, Colorado

•Attending to daily operations including closing and opening alone, accounting for inventory, restocking•Arranging sales and floors displays•Providing local information for tourist-based economy

User Experience Design

Full time immersive student in the User Experience Design program that included over 400 hours of professional training over ten weeks..

Bachelor Of Arts (Ba), Theatre/Acting & Entertainment Management