- Selling holidays by putting together specially designed packages unique to each client, meeting all their desired requirements - Communicating with clients over the phone, and on email and chat service - Communicating with suppliers such as hotels, ski schools, hospitals, insurance companies, accommodation suppliers- Communicating with clients across two different brands which require the sale of different products and different styles of communication - Upselling to… Show more - Selling holidays by putting together specially designed packages unique to each client, meeting all their desired requirements - Communicating with clients over the phone, and on email and chat service - Communicating with suppliers such as hotels, ski schools, hospitals, insurance companies, accommodation suppliers- Communicating with clients across two different brands which require the sale of different products and different styles of communication - Upselling to increase margins Show less

Since finishing my masters I have opted to work within an industry I have loved my whole life in order to give something back. My role includes a mix of customer service and sales which is really exciting.- Helping customers with a range of issues via intercom - Learning the best way to communicate to customers across two different brands - Going above and beyond - Learning sales techniques - Making recommendations and putting together holidays for customers depending on… Show more Since finishing my masters I have opted to work within an industry I have loved my whole life in order to give something back. My role includes a mix of customer service and sales which is really exciting.- Helping customers with a range of issues via intercom - Learning the best way to communicate to customers across two different brands - Going above and beyond - Learning sales techniques - Making recommendations and putting together holidays for customers depending on their vibe- Building relationships with customers Show less

Alongside my studies I have worked weekends, school holidays and latterly university vacations as a barista. This role also involves checking current stock levels and ordering new stock as required, general cleanliness and housekeeping, working as a team and interacting with members of the public – people of all ages and backgrounds.

In order to progress into the world of marketing, I applied for and was successful in obtaining a marketing and product development internship with GINA, a Birmingham-based social enterprise. As part of the internship I was in charge of, and developed the following skills: - Producing social media content with Canva- Organising GINA's social media posts by scheduling posts across a number of platforms with Later and Buffer and preparing captions- Email marketing and the use of… Show more In order to progress into the world of marketing, I applied for and was successful in obtaining a marketing and product development internship with GINA, a Birmingham-based social enterprise. As part of the internship I was in charge of, and developed the following skills: - Producing social media content with Canva- Organising GINA's social media posts by scheduling posts across a number of platforms with Later and Buffer and preparing captions- Email marketing and the use of Mailchimp- Creation and development of an online platform for survivors of sexual violence- Software development on Wix Show less

Alongside my MA I am currently volunteering for GINA CIC, a social enterprise which offers opportunities for individuals subjected to sexual violence and abuse. As part of my role:- I have created and developed a social media campaign which aims to help survivors by providing them with grounding techniques as a way of coping. - As part of the campaign, I have created a detailed content plan on Excel as well as created graphics for social media platforms on Canva. - I work alongside… Show more Alongside my MA I am currently volunteering for GINA CIC, a social enterprise which offers opportunities for individuals subjected to sexual violence and abuse. As part of my role:- I have created and developed a social media campaign which aims to help survivors by providing them with grounding techniques as a way of coping. - As part of the campaign, I have created a detailed content plan on Excel as well as created graphics for social media platforms on Canva. - I work alongside the Marketing Assistant to consider marketing analytics for the campaign. - The role emphasises team work as well as a lot of self-initiated work as I work in my own time alongside my studies. - The role also emphasises communication and written skills as I also help to provide blogging content surrounding the upcoming events within the enterprise.- Creation of online resources to promote products. Show less

In the 2019/20 season I was the Social Secretary for Brumski and Board Club, the snow sports society at the University of Birmingham. This role includes working as part of a committee of nine members who organise and take over 1000 students to the Alps each academic year. My responsibilities also include organising large events by myself such as balls for around 500 attendees. This role also involves a competitive side as the society is involved in a number of BUCS competitions and races… Show more In the 2019/20 season I was the Social Secretary for Brumski and Board Club, the snow sports society at the University of Birmingham. This role includes working as part of a committee of nine members who organise and take over 1000 students to the Alps each academic year. My responsibilities also include organising large events by myself such as balls for around 500 attendees. This role also involves a competitive side as the society is involved in a number of BUCS competitions and races, including both individual and team races, such as BUDS (British University Dry Slope Championships). Show less

At the University, I trained to be a Student Ambassador for the College of Arts and Law. This role includes regularly working at open and applicant days, public speaking roles and social media marketing and communication.