Megan Basham Email & Phone Number

Atlanta, Ga, Us

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States

• Supervise employees to ensure that daily tasks are performed efficiently and successfully.• Establish positive and effective communication among staff and leadership, minimizing miscommunication.• Collaborate with installers, sales team, and office staff to improve company practices and implement new sales tactics for long-term business success and increased profit margins. • Review contractual agreements and present potential discrepancies or issues to management to be assessed and resolved in order to maximize project profitability. • Responsible for recruiting, hiring and training of operations team members. Assist in recruiting, hiring and training of sales and production staff.• Manage purchasing, sales, marketing, production, and customer service operations efficiently.• Assist with marketing strategy creation and advertising initiatives to increase company recognition and maximize lead flow.• Provide timely and effective feedback, including annual reviews, to staff members to emphasize strengths and recommend processes to improve areas of weakness.• Compile and present important company data to leadership, including sales performance data and profit margin reports.• Purchase all project materials (i.e. windows, doors, trim materials, window treatments, etc.).• Monitor production flow and inform management of delays and challenges, as well as suggested resolutions.• Generate complex proposals for sales staff and assist with closing deals. Responsible for closing the largest company sale of $100K+.• Network with sales representatives from suppliers to learn about products, discuss current promotions, and negotiate pricing. • Provide second echelon support to customer service staff for handling problematic customers to maintain excellent customer service.• Implement and oversee new software programs to improve efficiency.

Kennesaw, Georgia, United States

• Promoted to Operations Manager after filling the role of Acting Operations Manager from February 2020 to March 2021• Managed the company schedule including appointments with customers for sales calls; installations and service work; vendor visits and webinars; and staff meetings, training, and organized events.• Handled customer service calls and identified solutions to customer issues.• Utilized knowledge of various window features, Energy Star requirements and basic building codes to help customers find the correct window for their needs.