 Schedule patients in patient management systems Assist patients in completing paperwork; answering questions as needed Fulfill and process the sale of hearing aid supplies and accurately process patient fee slips and payments Contact insurance companies to verify anticipated benefit and accurately document in system Chairperson of the Coordinator Task Force Schedule patients in patient management systems Assist patients in completing paperwork; answering questions as needed Fulfill and process the sale of hearing aid supplies and accurately process patient fee slips and payments Contact insurance companies to verify anticipated benefit and accurately document in system Chairperson of the Coordinator Task Force

• Prospect for potential clients in order to arrange local negotiated rates• Meet sales goals of 60 calls per week including phone and outside contacts• Perform Manager on Duty tasks when the General Managers are out of town or need assistance• Mentor for Rosen College of Hospitality Management student

• Responsible for tallying drops made by front desk and depositing them weekly• Assisted in verifying payroll and making the necessary corrections• Directly supervises all front desk agents and ensures completion of all duties• Year to Date Guest Satisfaction was ranked top 10% in the brand

- Greet and welcome guests while providing excellent service and an outstanding stay- Assist guests in check ins/outs and help with the settlement of guest folios- Working knowledge of Fosse Property Management System- Anticipate guest needs and provide information regarding suggesting local restaurants and events-Solve any guest issues quickly and efficiently- Assist the breakfast attendant with laundry when needed

• Deliver excellent customer service, at all times• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas• Service all bedrooms and corridors, in line with company policy• Create and work to daily job lists from the room status list, arrivals and departures list• Maintain the stocking levels of all linen and supplies• Report any maintenance issues immediately to supervisor, including all furniture, fittings and equipment• Store all soiled and clean laundry in line with company policy • Fulfilling all reasonable requests from guests, to ensure their comfort, satisfaction and safety

- Provide up to date information about Universal Orlando Resort and the surrounding areas- Assist Club level guests during the four service hour presentations each day- Help assist hotel guests with making reservations - Solve any guest related complaints and issues

Provide quick and efficient service; cash handling skills; have knowledge of Micros

Cared for the registers and made sure that everything was running smoothly; kept everything orderly

Completing mailings; developed skills in Microsoft Office