• Manages Business Solutions team of six employees, which comprise of Salesforce Administrators, Architects and Business Analyst.• Responsible for overseeing various initiatives of the organization by facilitating, monitoring, coordinating, and communicating the expectations for successful development of the teams’ services. • Works closely with other departments to ensure alignment of best practices and policies surrounding the inter-connectivity and communication within DealerOn’s internal departments. • Project manage multiple programs through matrix relationships.• Managed the migration of 350 user, multiple apps and Pardot environments from Classic to Lightning within 9 weeks. Handles interviewing and hiring new employees within the department.• Enhance the effectiveness of operations and improve adoption and implementation of strategic initiatives.• Assist department and cross-functional teams with the implementation, configuration, customization and continued maintenance of management tools.• Measure and manage cross-functional performance between departments and systems.• Recognize opportunities for process innovation while tempering action with fiscal responsibility via agile methodology.• Manage the process life cycle through design, implementation, optimization and redesign.• Explain/visually plot/communicate workflows and processes through charting, white-boarding, and documentation (e.g. SOPs, WIs, and requirements).• Participate in response to RFPs.

• Salesforce Lightning• Service Cloud• Marketing Cloud• De-duping Application - Cloudingo• Data.com• Further customization of custom IT request object• Role re-organization• Co-designing and implementing agile methodology for Salesforce/Big Machines team.

•Served as Fisher BioServices’ SME on a divisional project in Thermo Fisher Scientific to launch Oracle’s CPQ.•Led team of employees from 5 business units within Thermo group to align all sales related processes, to be launched with single Salesforce.com instance.•Applied business analysis and technical skills to improve efficiencies in Sales and Quoting processes. •Implemented best practices and standardized procedures with regards to the CRM and related systems.•Participated and led process improvement teams to successfully impact change in efficiencies and cost savings.•Provided weekly and monthly metrics and analysis to track various sales and business related trends.Results•Lead process improvement team that automated contractual renewal process through CRM for 350 projects. This reduced employee’s elapsed work time by 54%, active work time by 40% and captured previously missed contract renewals for a total of $200K in yearly savings.•Lead a 'just do it' team that created a cross departmental SOP for Client Mergers and Acquisitions. This provided 6 departments with clear line of site to their responsibilities, actions, required documentation and systems to be updated.•Provided analysis and feedback on CRM Sales data regarding trends, gaps and potential solutions. •Led process improvement team that created cross departmental processes for commercial and government RFPs, government project renewals, Salesforce.com automation, templates and approval process.•Managed two interns a year from partnering company, Year Up.•Provided six months of professional and SFDC hands-on education, training, skill building.

•Served as Fisher BioServices' (FBS) SME on two divisional projects: integrating four business units' Salesforce.com™ (SFDC) orgs into one, and mastering FBS' SFDC data.•Led teams to gather requirements for two new processes, customized SFDC, created Visio processes and training materials, launched and trained users.•Designed SFDC Lightning migration project plan.•Served as SFDC administrator, trainer, and only SME for 100+ users in 10 departments, in the US and Europe.•Created custom objects, layouts, fields, reports, dashboards, report types, lead assignment rules, workflow rules, processes using process builder, approval processes, email alerts, templates, sales console and validation rules. Installed AppExchange packages and collaborated on the implementation of cross-organization chatter and SFDC-to-SFDC integration. •Trained 150+ users in utilization of SFDC, roles and responsibilities, department and cross-departmental business processes within CRM.•Launched Leads in SFDC, included: developing project plan, creating cross system and department Visio process, led establishment of new scoring model, reviewed field mapping type from HubSpot to SFDC, worked with end-users for input, feedback and testing, customized SFDC to meet all requirements, created training material and trained all impacted users.•Launched user console: developed project plan, worked with end-users to obtain input, feedback and testing, tested and provided feedback to divisional IT, worked on implementation in production, created training material and trained all impacted users.•Cases project: developed project plan, developed training material and Brainshark and trained all users.•Provided technical support for integration of HubSpot© app to extend SFDC inbound marketing functionality, which increased lead volume by 25%.•Served as SME during the implementation of Quosal (quoting and proposal management) app which reduced small-deal quote generation time by 96%.

•Facilitated new business quoting by developing, formatting, editing and submitting commercial and government quotes for internal approval and final delivery to client. Quoted services range from storage of biospecimens from clinical trials/studies to production of specimen collection kits, drug distribution logistics, laboratory services, validation services, and transportation services.•Utilized SFDC to compile data and metrics regarding estimated revenue, departmental activities, cross-departmental process cycles, and services rendered and quoted for our Lean Manufacturing Principles. •Participated as a Team Member and Subject Matter Expert in Practical Process Improvement (PPI) teams, dedicated to solving pre-determined company objective by gathering data, developing and presenting metrics to support a solution.•Led team responsible for automating a questionnaire application in SFDC in order to reduce quote creation turnaround time by three days.•Utilized SFDC to compile data and metrics regarding estimated revenue, departmental activities, cross-departmental process cycles, services rendered and quoted for our Lean Manufacturing Principles; and for the executive team’s reports to our corporate offices.•Sole processor of purchase orders and other fully executed documents in order for turn-around time between receipt and full execution or approval to average 2 business days, thereby reducing project setup time by 1 day.•Led a team responsible for restructuring services and pricing templates for commercial services so that we are optimizing our resources to produce maximum revenue.•Created, trained and managed new contract renewal process for which comprise of 330 Clients and 375 projects.

Accountable for the execution, quality assurance, and integrity of deliverables including new business quotes, renewals, amendments, RFPs, RFIs and assuring they meet Fisher BioServices’ standards and the expectations of clients. Posses outstanding organizational and communication skills, and extensive experience in word processing and spread sheet software programs. Works to identify new internal and external resources while leveraging best practices and facilitating the growth of new and existing business development. Assists in developing and streamlining the new business quote and renewal processes, develops SOP’s, collects business intelligence, and contributes other technical input as required. Further responsibilities include the management, support and enhancement of Salesforce.com. Partners with Internal customers, (sales, marketing, client services, finance, contracts, operations, management and executive teams) to use the CRM to achieve company goals and improve the Client experience. Assists in defining the business strategy, as it relates to the CRM, and develops and executes tactics required to support this strategy. Works well under minimal supervision, relies on experience and judgment to plan and accomplish assigned tasks and goals.