Megan Deville Email & Phone Number

• Build and maintain strong working relationships with various levels of assigned national FI accounts• Assume ownership for pre and post-sales support issues initiated by customer and internal personnel• Lead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectives• Understand customer processes and needs and is able to respond to a wide variety of special customer requests and inquiries• Make independent decisions and commitments to customer on support issues on a real-time basis• Work with customer, sales, support, and other resources to provide deliverable to enhance customer relationships and meet customer expectations• Contribute to achieving specific account objectives consistent with company strategy• Manage all support aspects of the customer relationship with ultimate responsibility for customer satisfaction• Liaise among vendors, external and internal clients• Support planning strategies and initiatives to enhance the delivery of customer service• Prepare, analyze, and manage customer relationships through performance reporting and metrics• Participate in Customer Scorecard calls• Review and verify penalty calculations due to SLA monthly• Review issues logs as needed to ensure customers SLA are met• Coordinate communication between the customer and appropriate field service management• Create weekly reports identifying current, repetitive, and potential issues for management• Assist with Claims escalations for assigned accounts• Communicate up to date customer location master for assigned accounts• Perform other duties as assigned or necessary

U.S. Customer care representative for Brink’s Headquarters.Responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business. • Manage verbal and/or written customer requests/inquiries efficiently• Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations• Utilize available systems to extensively research and find root cause for customer inquiries• Interact with customer, branch operations and other Brink’s partners to find solutions that not only resolve the original request, but prevent future inquiries• Manage process requests and activities in Microsoft Dynamics timely and accurately• Utilize strong decision making and problem solving skills to provide input to Leadership team on continuous process improvements • Assist with special projects

Coppell, Texas

•Customer Care Specialist at Brinks U.S. Headquarters. Responsible for providing the main support communication between the company and the customer.•Responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business.•Primarily handle the company’s main accounts with the larger banking institutions.•Heavy communication and interaction with bank representatives (customers) to resolve issues and maintain a strong and continuing relationship *Fast paced environment requiring strong computer and multiple database skills

•Execute all aspects of the recruitment process for various branches and divisions in North Texas•Pre-Screen candidates to access qualifications Conduct interviews and schedule candidate interviews with various hiring managers•Extend contingent offers, arrange drug screening and background checks. Complete the new hire process in Workday•Conduct group new hire orientation and assist new hires in completion of paperwork, benefits, and I 9’sCoordinate and participate in job fairs and recruitment strategies•Maintain all drug testing, TSA and DOT filesProvide administrative support to Regional and Executive Management •Process security officer commissions through the state commission board of private securityAuthorized TSA Processing Coordinator for employees applying for TSA credentials and airport clearances*Assist in obtaining Security Clearances for the Bureau of Engraving and Printing Division.*Prepare weekly and monthly reports for all branches in the North Texas and Arizona market.*Continually maintain payroll and billing for multiple branches/division

•Head Basketball Coach for Women’s Varsity Basketball Team•Train student athletes during the off-season to prepare them for competitive level High School Basketball •Design and execute training and physical stamina drills designed to improve each player’s skill and endurance level•Evaluate strengths and weaknesses in each player and identify areas for further development•Foster culture of good sportsmanship, cooperation and help athletes play their best individually and as a team

•Basketball Coordinator for Ultimate Hoops Basketball•Managed adult competitive basketball leagues. Duties included staffing referees, stat and score keepers and team participation. Assisted in the development of the Ultimate Hoops Web Site. •Initiated, developed and maintained positive relationship with all members and guestsManaged member retention, interacted with guests on a continuous basis and developed innovative ways to exceed member expectations•Promoted actively all LifeTime Fitness programs, products and services