Megan Deville Email & Phone Number

• Build and maintain strong working relationships with various levels of assigned national FI accounts
• Assume ownership for pre and post-sales support issues initiated by customer and internal personnel
• Lead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectives
• Understand customer processes and needs and is able to respond to a wide variety of special customer requests and inquiries
• Make independent decisions and commitments to customer on support issues on a real-time basis
• Work with customer, sales, support, and other resources to provide deliverable to enhance customer relationships and meet customer expectations

• U.S. Customer care representative for Brink’s Headquarters.Responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across.
• Manage verbal and/or written customer requests/inquiries efficiently
• Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
• Utilize available systems to extensively research and find root cause for customer inquiries
• Interact with customer, branch operations and other Brink’s partners to find solutions that not only resolve the original request, but prevent future inquiries
• Manage process requests and activities in Microsoft Dynamics timely and accurately

Coppell, Texas

• Customer Care Specialist at Brinks U.S. Headquarters. Responsible for providing the main support communication between the company and the customer.
• Responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business.
• Primarily handle the company’s main accounts with the larger banking institutions.
• Heavy communication and interaction with bank representatives (customers) to resolve issues and maintain a strong and continuing relationship *Fast paced environment requiring strong computer and multiple database skills

• Execute all aspects of the recruitment process for various branches and divisions in North Texas
• Pre-Screen candidates to access qualifications Conduct interviews and schedule candidate interviews with various hiring managers
• Extend contingent offers, arrange drug screening and background checks. Complete the new hire process in Workday
• Conduct group new hire orientation and assist new hires in completion of paperwork, benefits, and I 9’sCoordinate and participate in job fairs and recruitment strategies
• Maintain all drug testing, TSA and DOT filesProvide administrative support to Regional and Executive Management
• Process security officer commissions through the state commission board of private securityAuthorized TSA Processing Coordinator for employees applying for TSA credentials and airport clearances*Assist in obtaining.

• Head Basketball Coach for Women’s Varsity Basketball Team
• Train student athletes during the off-season to prepare them for competitive level High School Basketball
• Design and execute training and physical stamina drills designed to improve each player’s skill and endurance level
• Evaluate strengths and weaknesses in each player and identify areas for further development
• Foster culture of good sportsmanship, cooperation and help athletes play their best individually and as a team

• Basketball Coordinator for Ultimate Hoops Basketball
• Managed adult competitive basketball leagues. Duties included staffing referees, stat and score keepers and team participation. Assisted in the development of the Ultimate Hoops Web Site.
• Initiated, developed and maintained positive relationship with all members and guestsManaged member retention, interacted with guests on a continuous basis and developed innovative ways to exceed member expectations
• Promoted actively all LifeTime Fitness programs, products and services