Created comprehensive training program to hire & onboard all taproom staff w/ extensive training & SOPs preparing the team for positions of leadership. Hired & trained Taproom Manager to handle daily ops related to upkeep, team comms, ongoing training, and evaluation of taproom staff.Created standardization of training and evaluation practices for production team, allowing for more transparent and efficient execution of goals, while continuously setting goals for improvement and growth for each individual person / role.Maintained inventory & supply related to taproom operations + online e-commerce sales operations. Responsible for all online order fulfillment (managing order fulfillment supplies, restocking, organize, picking / packing, scheduling of all shipments, incoming returns / exchanges). Developed an inventory management system using barcodes, SKUs, + data logs to effectively eliminate headaches / hours of monthly inventory counts, saving the company payroll expenses.Responsible for all customer service related to online order fulfillment (email, phone, mail). Successful at deescalating customer relations concerning delayed shipments, damaged packages, lost mail, and fluctuating availability of certain items / designsContinuously provide support to production staff by assisting with post-production packaging.

Initiated + developed Events program hosting over 200+ events annually aiming to increase customer return rate, time spent/visit, average order value, order frequency - effectively helping to increase revenue year over year.Trained + developed an internal staff member to become the Events Manager to seamlessly take over event planning, coordinating, + ROI analysis. Creating an annual event plan allowing the company to get ahead w/ marketing, branding, and promotional asset design.

Involved since day 1, volunteering for any positions needing supportStarted as sole taproom server, with intent of learning / understanding core customer base, service interactions, and developing core principles to help guide the business in retail operations… eventually helped to draft the Company Manifesto - defining company culture and pushing for a high-performance team that understands empathy + vulnerability.

Involved in creating the very first Early Childhood Montessori program for Element Education Inc. with a small team. Participated in classroom development, playground design, schedule development, sales / outreach related to gaining new enrollment, record keeping and audits to remain compliant with state and federal agencies, all while applying knowledge of best practices related to early childhood development.Responsible for overseeing all afternoon curriculum with a focus on health and wellness, parent communication, formal observations, and evaluations related to milestones, contributing to overall growth and development for each individual child.Assisted with daytime curriculum, facilitating traditional Montessori lessons with children aged 2.5-5yoa. Created "Spring Break" curriculum allowing for an open-ended "Reggio-Emilia" approach to learning while generating $xxx amount of revenue which would otherwise have been lost due to school closure. Responsible for creating budget, sourcing materials, purchasing materials, writing lesson plans and schedules for each day of the week, parent communications, and formal documentation of learning.